Customer Service Manager

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Kenneth L Spriggs

**** ******** *****

Frankfort, IL 60423

Phone: 815-***-****

Alt. Phone:

Fax:

E-mail: ***********@*******.***

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OBJECTIVE

Looking for a position within a growing transportation company, where I have the opportunity to prosper and grow personally.

SUMMARY OF QUALIFICATIONS

Highly motivated, creative and flexible Operations Manager with over 24 years of experience working with top transportation/logistics providers in the area. Strongly skilled at building and maintaining relationships with internal and external customers, leading others along with excellent computer skills in Microsoft Office and many other.

WORK EXPERIENCE

Operations Manager (11/2005 - 6/2009)

Giraffe Logistics, Naperville, IL

Coordinate logistics movements on a local and regional level, accounting, maintenance and general office. Negotiate rates with customers and carriers. Build carrier base, based on work load in geographical areas. Manage warehouse and warehouse employees day to day loading and unloading of products.

Intermodal Rate Analyst (3/2003 - 11/2005)

Hub Group, Downers Grove, IL

Rate analyst and corporate bids team. Prepared bids for fortune 500 customers, Target, Wal-mart, etc. Negotiate with rail carriers and truck carriers for rates.

Operations Manager (1/2001 - 2/2003)

Sterling Transportation, Bedford Park, IL

Manage Trucking operation of 14 trucks.

Maintain truck and trailer leases for all trailers and tractors, along with day to day interaction with dispatch and the warehouses to ensure proper procedures and practices are being followed. Make sure all drivers follow state regulations and procedures with logs and hours worked.

Manager Customer service (7/1999 - 1/2001)

Transamerica Leasing, Chicago, IL

Control/monitor all rail equipment for Rail division. Monitor relief and push to keep equipment utilized. Monitor 4 out of state trailer pools and 2 local trailer pools in Chicago. Control all movement of chassis and containers from repair vendors and rail yards. Visit intermodal carriers throughout our service area to ensure usage of our equipment.

Sales (6/1996 - 2/1999)

Romar Transportation, Chicago, IL

Developed relationships with current and new customers.

Determine customer needs compared to our needs.

Analyze current modes of moving product to help maximize expenses

Intermodal Rate Analyst (5/1993 - 6/1996)

Romar Transportation, Chicago, IL

Prepare rates for all sales and customers.

Customer service contact for rates department.

Prepare all bids for transportation providers and customers. Solve day to day operations/rate issues to maximize profits. Negotiate with rail carriers and trucking companies.

Intermodal Operations (6/1987 - 6/1993)

Romar Transportation, Chicago, IL

Dispatch trucks to fill orders.

Bill trailers and perform tracing and provide tracing records to customers.

Release trailers on the railroad.

Set up pickups and deliveries accordingly.

EDUCATION

No Educational Requirement

Marian Catholic High School

Chicago Heights, IL

Number of Years Attended:: , Degree:: Graduate , Major:: General , Minor::

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