Software Engineer - Project Manager

John Safarik ***** Ellen Lane

Frankfort, IL *****

Home P hone (815) 464—5104

Cell P hone 630-***-****

Email leatherneck1142 @ yahoo .com

OBJECTIVE: Position as a Telecommunications Engineer that will utilize technical and supervisory skills developed through military service and full-time employment

SKILLS:

Leadership, Project Management, Troubleshooting, Organizational/Planning

WORK EXPERIENCE:

11/95-Present COMPUTER ASSOCIATES Lisle, IL.

Sr Systems Administrator

 Responsible for installation, operation, adds, moves, changes, and troubleshooting of

NEC 2400, 2000 PBX systems and Cisco Call manager 6.0

 Responsible for adds, moves, changes to Cisco IPCC ACD

 Key team member of Global Unified Communications Deployment

 Responsible for developing and implementing NEC IP networked ACD for call centers nationwide

 Implement NEC Voice over IP solutions to cut costs (IP trunk and IP phones)

 Responsible for training system administrators to do basic moves, adds, and changes

 Manage and Coordinate Vendor Work at Remote sites

 Perform adds, moves, changes, and troubleshooting on Lucent/Octel

VMX 200, 250, & 300 voice mail systems

 Responsible for training end users on phone use, voice mail use, ACD, and reporting systems

3/94-11/95 WELTRONIC TECHNITRON INC. Carol Stream, IL

Assembly/Test Technician

 Trained in the use of oscilloscopes, multi-meters, and microprocessor testers and emulators

 Manufacture, test, and service weld control systems

Quality Assurance Assistant

 Perform detailed inspections on final products

Service Technician

 Customer relations

 Trouble-shoot and repair PC boards to component level

MILITARY EXPERIENCE: 1990-1993 UNITED STATES MARINE CORPS

Electrical Equipment Repair Specialist

 Courses Studied: Maintenance management, Electricity Concepts, Motors, Mobile Electronic Power Systems, Module Repair

 In charge of quality control section which was responsible for performing inspections, overseeing personnel, and maintaining records

 Evaluated as “consistently displaying superb leadership, dedication, and motivation”

 Received marine of the Month and Quarter awards, and also a Letter of Commendation for

outstanding performance

EDUCATION: DEVRY INSTITUTE OF TECHNOLOGY, Addison, IL.

 Associates of Applied Science in Electronics

 Grade Point Average: 3.8/4.0

 Graduation: October 1995

TRAINING/CERTIFICATIONS:

COURSE TITLE DATE COMPLETED DURATION LOCATION CERTIFIED

ITIL v3 2/28/2010 3 days CA internal

Interconnecting Cisco Networking Devices Pt1 2/7/2006 7 days CA internal

Cisco ICM Product Training Pt1 9/28/2007 5 days Skyline -Chicago

Cisco Comm Manager System Admin 3/12/2008 3 days Skyline - Chicago

Cisco CVOICE 5/2/2008 5 days Skyline - Chicago

Cisco CIPT1 v6 8/8/2008 5 days Skyline - Chicago

Managing the Aspect ACD System- Rel 6 8/25/1999 3 days Aspect - Chicago Yes

NEAX2400 IMGx/xh/dxh Installation and Maintenance 7/18/1997 10 days NEC - Dallas Yes

NEAX2400 IMS OAI Installation and Maintenance 11/14/1997 5 days NEC - Dallas Yes

NEAX2400 OAI Apllications 11/19/1997 3 days NEC - Dallas Yes

NEAX2400 CSR Navigator 1/28/1998 5 days NEC - Dallas Yes

NEAX2400 I-ACD Installation and Maintenance 3/10/2000 5 days NEC - Dallas Yes

NEAX2400 IMX/IPX I&M 6/14/2002 10 days NEC - Dallas Yes

NEAX2400 CCIS 7/19/2002 5 days NEC - Dallas Yes

NEAX2400 IP Trunking Peer to Peer 12/13/2002 5 days NEC - Dallas Yes

NEAX2400 Navigator 6.0 8/4/2006 5 days NEC - Dallas Yes

Voice Over IP and Voice over Data Networks 8/15/2002 2 days BCR - Chicago

Lucent/Octel Overture 200/300 Administration 2/12/1996 5 days Lucent - San Jose Yes

Lucent/Octel 200/300 Implementation and Maintenance 4/12/1999 5 days Lucent - San Jose Yes

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