Customer Service Administrative Assistant

Malikah Cobb

**** ********* ****** ***. * – Philadelphia, PA 19138 – 215-***-**** – *******@*****.***

EDUCATION

Maryland Eastern Shore University, Princess Anne, MD

Bachelors of Science, Technology Education, 2002

Graduated Cum Laude

TECHNICAL EXPERIENCE

• Microsoft Office: Word, Excel, Access, PowerPoint, Publisher, and Outlook

• AutoCad

PROFESSIONAL EXPERIENCE

Universal Daroff Charter School, Philadelphia, PA 08/2011- Present

Computer Applications Teacher

• Introduce basic computer, keyboard and Internet skills using Mac computers

• Assigning projects so that students learn to deal with real-world constraints, such as time and materials

• Encourage creative thinking with challenging classroom projects

• Participated in faculty and professional meetings, educational conferences, and teacher training workshops

• Maintain attendance records

• Manage inventory for computer equipment

• Enforce discipline in classroom

• Evaluate, record, and report student progress

• Develop and administer tests

• Prepared lesson plans and objectives according to curriculum guidelines or state and local requirements

• Used audiovisual aids and other materials to supplement presentations

Tai-Che’-Quan Salon, Philadelphia, PA 01/2010-08/2011

Service Support Coordinator

• Assisted with managing and ordering of accurate product inventory as requested.

• Scheduled appointments for salons services and consultations

• Educated clients on the benefits of the products used and sold in the salon

• Negotiated contracts for beverages, magazines, and products.

• Acted as receptionist when needed

• Coordinated salon activities for marketing and education purposes

• Assisted in the maintenance of consistent standards of cleanliness, maintenance and organization.

• Created, edited, and filed financial data and reports for Salon Manager

The Center for Professional Innovation & Education, Inc., Malvern, PA 12/2007-11/2009

Educational Services Coordinator / Administrative Assistant

• Managed the Executive's schedules and calendars, scheduled conference calls and meetings

• Prepared quarterly reports and financial data

• Negotiated contracts for hotel rooms, meeting space, food items and meeting fees for all training courses.

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

• Managed course registrations and attendee contact information

• Transitioned administrative office to conduct as an efficient, paperless environment

• Formatted and prepared shipments of course material production for all Europe and PA sites

• Maintained relationships with onsite course facilitators

• Planned, booked and coordinated all details for training courses; including Course Director Contracts, flights, ground transportation, meals, and lodging.

• Coordinated venue guarantees, set-ups, A/V coordination; reviewed local invoicing from all PA sites

• Tracked ACPE credits, produced certificate of credit, and mailed official transcripts to attendees

• Acted as onsite host for course registrations for all PA sites

• Assisted in lead generation and research for marketing purposes

• Assisted with other administrative duties as requested

Imhotep Institute Charter High School, Philadelphia, PA 09/2006-11/2007

Technology Resource Teacher

• Administered and assisted 11th grade students with Kaplan Reading and Math Empowerment software program

• Instructed technological literacy and software to students by using various teaching methods and materials

• Participated in faculty and professional meetings, educational conferences, and teacher training workshops

• Maintained attendance records

• Managed inventory for computer equipment

• Enforced discipline in classroom

• Evaluated, recorded, and reported student progress

• Developed and administered tests

• Used audiovisual aids and other materials to supplement presentations

Renaissance Charter School, Philadelphia, PA 11/2004- 09/2006

Technology Resource Teacher

• Introduced basic computer, keyboard and Internet skills

• Taught students how to use design applications, computer-aided drafting (CAD) or manufacturing to develop technological solutions to problems

• Encouraged creative thinking with challenging classroom projects

• Participated in faculty and professional meetings, educational conferences, and teacher training workshops

• Facilitated and edited the school newsletter using Microsoft Publisher

• Kept attendance records

• Managed inventory for computer equipment

• Enforced discipline in classroom

• Evaluated, recorded, and reported student progress

• Developed and administered tests

• Prepared course outlines and objectives according to curriculum guidelines or state and local requirements

• Used audiovisual aids and other materials to supplement presentations

• Assigned lessons and corrected homework

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