Customer Service Rep/Parts Technician

THOMAS A. SCHACK

**** ***** ***** ** *********: 810-***-****

Swartz Creek, MI 48473 *********@*****.***

CAREER OBJECTIVE

To obtain a position in a forward moving organization that will utilize my expertise in inventory management, customer service, and sales.

CAREER SUMMARY

A highly dedicated team player with over seven years of increasing responsibility in customer service, direct sales, and inventory management. Verifiable reputation of having high standards for customer service. Self-starter with disciplined work habits. Fast learner with ability to acquire new knowledge and skills quickly. Very energetic, persistent and thorough in all activities.

APPLEGATE CHEVROLET, Flint, MI 2000 - Present

One of the largest automotive dealerships in Genesee County.

Parts Consultant

Responsible for tracking and maintaining over $600,000 in parts inventory.

* Identified as point person for repeat customers, due to high standards of customer service.

* Successfully located replacement parts on a nationwide basis for both wholesale and retail customers, resulting in increased sales due to improved customer satisfaction.

* Ordered, shipped, received and tracked inventory within timing requirements resulting in repeat customer transactions.

* Mentored and trained new employees, resulting in increased operational efficiencies.

* Communicated part design changes to service technicians timely and accurately, resulting in increased quality and reduced cost.

RIVER FOREST APARTMENTS, Flint, MI 1999 – 2000

A large, single-family apartment complex.

Maintenance Technician

Responsible for all site maintenance and grounds keeping activities, including after hour emergencies.

* Repaired and maintained apartment appliances (including stoves, refrigerators, air-conditioners, multi-unit boilers and furnaces) within a timely manner, which significantly improved customer satisfaction levels.

Thomas A. Schack page 2

* Refurbished apartments utilizing drywall repair and painting skills, that resulted increased savings through reduced turnover time to re-rent.

* Performed all grounds keeping and landscaping activities on time and within budget,

DYNAMIC DECORATING, Toledo, OH 1997 – 1999

High profile residential and commercial painting and wallpapering.

Professional Painter/Wallpaper Installer

High quality interior painting and wallpapering in high end residential homes. Responsible for high levels of customer satisfaction.

* Prepared walls for new applications, including wall paper removal and light sanding to total reconstruction within timing and budget constraints, while meeting quality requirements.

* Accurately prepared and communicated precise proposals to prospective customers, while meeting company objectives and customer expectations.

* Set-up and maintained equipment and supplies diligently, resulting in improved timing and completion of contracts.

J.A. ASSOCIATES, Clio, MI 1995 – 1997

Industrial measurement systems repair to major OEM automotive manufacturers including, GM, Ford, Chrysler as well as, some independent manufacturers.

Service Technician

Responsible for the repair and rebuild of industrial measurement systems and equipment including tear down, re-assembly and recalibration.

* Analyzed and troubleshot component repair issues, both on-site and in-house, with both speed and accuracy, resulting in improved company image and customer satisfaction.

APPLEGATE CHEVROLET, Flint, MI 1994 – 1995

DYN-O-BITE DONUTS, Flint, MI 1993 – 1994

NORTH MORRIS ESTATES, Mt. Morris, MI 1992 – 1993

EDUCATION AND ADDITIONAL SKILLS

Kearsley High School, Flint, MI 1989

ProQuest Software

Reynolds & Reynolds Software

Microsoft Word

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