Customer Service Manager
Resume:
William Quant Brooks
Edgefield, S.C. 29824
Home 803-***-****
************@*****.***
Objective
To work as a Computer Operator, Computer Tech, or Bilingual Customer Service with a well-established company.
Qualification Highlights
Lead Terminal Operator. Working a 3rd shift job, being on time and getting the work done on time. Work overtime when is needed.
Getting an Associate Degree in Data Processing and Computer Science.
Employee of the month, perfect attendance and tree year’s perfect attendance.
Experience
Gentry’s Poultry Company Inc.
Q A Inspector, 11/2004-
Mount Vernon Mills Inc., Johnston S.C.
Lead Terminal Operator, 1990-2003
System Back-ups and restores, operating of peripheral equipment including: separation of forms using Bursting and decollating equipment, printing of daily, weekly and monthly reports, invoices, Credit Memos, Shipping Labels, and monitoring the Uninterruptible Power Supply.
Getting to work on time on a 3rd shift job and working with no supervision, and getting the work done on time and ready in each Department, so they can start they work on first shift.
Employee of the month, perfect attendance, three years Certificate of perfect attendance.
By getting all the reports, Invoices, Bills, Shipping Labels and UPC done on time, The orders and shipments was getting out on time.
Salem Carpet Mills. Inc., Trenton South Carolina
Yarn Service, 1982-1990
Material handling.
Supply nine Susan operators with materials to make sure they keep working on a 12 hour bases so they meet they production every day.
Learn to operate machines, take chocks out of the Susan machine wend is needed, some small machine repairs.
Employee of the month and perfect attendance.
Keeping all the Susan’s running during the shift so they can meet they production goal.
H&R Block, Johnston South Carolina
Tax Adviser, 1996-2005
Tax preparer for H&R Block during the tax season.
Doing a very good job and been the first bilingual tax preparer for H&R Block in Johnston.
GLEAMNS, Johnston, South Carolina
Interpreter/Translator, 1997-1999
Translate and enroll migrant kids in the head start summer program.
Visiting the camps where the migrant workers live, to see if they have kids and try to get the kids enroll in the head start school summer program. Make flyers, letters and information in Spanish for the parents
Teaching the kids to read, skills with shape and objects in Spanish and English
Knowing and understanding the needs of each child.
Health Department, Bluefields Nicaragua
Statistics and Medical Record Department Manager, 1974-1982
Manage the Medical Record Department of a Health Center, supervising of a five person.
Record the number of patient seen daily by age, sex, and specialist.
Care, daily, weekly, monthly, quarterly and yearly report of patient and specialist. Make presentation of reports with graphics and percentage..
Have report done on time, turn in report any time it was needed.
Employee of the month and perfect attendance.
Work together with the Physicians by giving the patient a good quality attention, keeping the V.D. under control.
Radio Zelaya, Bluefields Nicaragua
Assistant Manager, 1976-1981
Daily make out a program for each Disk Joker for them to go by on they daily work. Select the type of music to play and programs to run.
Be on time to work real early in the morning to open the Radio Station and close it at night.
Having more than 50% sales.
Radio Atlantic, Bluefields Nicaragua
Disk Joker, 1973-1976
Disk Joker for a major Radio Station, playing music.
Be on time to work. Having the responsibility to open the Radio Station early in the morning and make sure every think is ok when closing at night.
Skills in mixing sound and sounds effect during the news time and special report time.
Some sales.
Education
Certificate. Developing and implementing HACCP for meat and Poultry Processors. April, 6 2005.
University of Georgia, Department of food Science & Technology.
Certificate, QuickBooks, 2004
Piedmont Technical College, Green Wood S.C.
Associate, Computer Science and Data Processing, 1988
Phillips Junior College, Augusta Georgia.
GPA: 3.0
Courses in dBase3+, COBOL, Lotus 123, Accounting 101 and 102, Payroll Accounting.
Certificate, PC Hardware, 1997
Aiken Technical College, Aiken South Carolina
Computer Repair.
Certificate, Statistics and Medical Record, 1980
Luis Felipe Moncada Technical College, Managua Nicaragua
GPA: 3.3
Classes in Statistics, Management, patient registration, coding, graphics, making of medical forms and types of reports.
H. S. Diploma, 1974
Christopher Columbus High School, Bluefields, Nicaragua
Cisco Network, 2002
Piedmont Technical College, Greenwood, South Carolina
GPA: 3.0
Continuing Education. Preparation for CCNA (Certify Cisco Network Associate).
Skills
P.C., IBM S36, IBM S38, AS400, Microsoft Word, Power Point, Microsoft Publisher, Picture It.
Bilingual (English & Spanish).
Knowledge of Microsoft Excel.
Knowledge of PC Technical support, networking.
Honors and Awards
Employee of the Month, 2003
Mount Vernon Mills Inc. Johnston, S.C.
Tree year’s Perfect attendance, 1998
Mount Vernon Mills Inc. Johnston, S.C.
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