Customer Service Mental Health

Terrica Young

Summary

Customer service experience working in a legal and medical setting totaling 5 years. Experienced working with computer systems and multitasking.

Experience

OneWest Bank, FSB Austin, Texas October 2009- May 2012

Legal Specialist / Data Analyst

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Analyzed the Foreclosure Sale Schedule report to collect fees from customers

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Received inbound calls from Attorney

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Created and Maintained Foreclosure data, exported the data into Access and then Excel pivotal reports

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Processed Legal documents

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Utilized Control sheet and Attorney Matrix to determine the required fees by State for the Attorney Client Privilege package

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Reviewed loan packets for completion and appropriate distribution to firms

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Maintained files and reports, copying, printing, scan, uploading and updating Attorney Client Privilege packets and LPS

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Communication with Attorneys daily

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Tracked Fees in MSP(Lending Portal)

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Knowledge of Walz, and CD report viewer, Easy Web X

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Verified and processed Sales

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Trained temporary coworkers

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Utilized mechanized systems to initiate and complete service orders and handle customer requests

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Managed purchase orders for OneWest

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Collected money from clients that owed OneWest

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Maintained clients payroll records

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Performed a variety of routine office duties: posting, coding and payroll data

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Used QuickBooks program to manage AP/AR and Payroll Tasks

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Filed and retrieved loan packets

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Generated daily, weekly and monthly AR/AP reports

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Notarized Affidavits

Austin Lakes Hospital – St. David’s May 2007-Feburary 2010 Mental Health Technician/Unit Secretary

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Provided a therapeutic milieu to over 500 mental health patients

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Marketed to existing and prospective clients, solicited and developed new clientele, and managed client contacts

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Interacted with over 500 mental health patients

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Provided assistance and reports to nurses and nursing management on a daily basis

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Mediated patient conflicts

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Interacted daily with Nursing management

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Trained Mental Health Technician

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Collected patient health history

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Categorized lab and diagnostic results

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Strived for continued excellence

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Collected patient vitals

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Performed data entry and created reports in Access and Excel

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Staff Coordination

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Notarized legal documents

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Maintained over 1,000 medical charts

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Answered over 100 calls daily

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Led In Patient Group

Education

Lyndon Bay Johnson - Austin, TX 2005

University of Texas at Austin - B.A., Sociology 2010

Technologies

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Microsoft Systems Experience: Word, PowerPoint, Excel, Outlook, WordPerfect SharePoint

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Research & Analysis: SPSS Statistics Program, Research skills

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Notary public Texas

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Experience with QuickBooks

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Experience with Amicus Software

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Account payable Experience

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Account receivable Experience

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Human resources skills

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Leasing and Mortgage experience

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