Desktop Support Technician

Yevgeniy Katsnelson

**** ***** ******, #**

Brooklyn, NY 11235

Phone: 718-***-**** or 718-***-****

E-mail: **********@*****.***

OBJECTIVE To obtain a full-time position in the field of Computer Science that will offer me the

opportunity for career growth

EXPERIENCE

02/08-03/09 BlumbergExcelsior, New York, NY

Help Desk Support/Desktop Support

• Provided technical assistance to computer system users

• Answer questions or resolve computer problems for clients in person, via telephone or

from remote location

• Troubleshoot, configured, maintained, and installed PC operating systems/applications

and various hardware components

• Assist users to resolve problems, ensure the proper working condition and maintenance

of laser printers and all other applications

• Help desk support of various software and hardware maintenance

• Setup of user workstations

08/01-10/08 Brooklyn Law School, Brooklyn, NY

Help Desk Support/Computer Assistant

• Monitor, optimize, and troubleshoot performance of Windows XP Professional

• Assist users to resolve problems, access databases, ensure the proper working

condition and maintenance of laser printers and all other applications

• Help desk support of various software and hardware maintenance

• Instructs users in use of equipment, software in the computer labs

• Report unusual, alarming or recurring problem to appropriate Manager when necessary

04/07-06/07 Morrison & Foerster LLP, DBI Staffing

Computer/Hardware Field Technician

• Perform migration from Windows NT to Windows XP

• Upload image from old PC to the server and later retreat image from the server and

download it to new PC

08/05-11/05 CVS Pharmacy, Getronics, Service Source Inc., West Islip, NY

Computer/Hardware Field Technician

• Performed CVS Pharmacy POS System Upgrade Conversion

• Performed files backed-up, FTP Transfer, installed new NetServer, Workstation

11/03-04/05 Dell Manage Services, Getronics, Service Source Inc., West Islip, NY

Desktop Support/Computer Technician

• Provided hardware and software (mostly Windows and some MAC) support for NYC

Department of Education in network business environment

• Troubleshoot, configured, maintained, and installed PC operating systems/applications

and various hardware components

• Deployed, troubleshoot and repaired PC’s, printers and related devices

COMPUTER Microsoft Windows NT/95/98/2000/XP, Symantec Client Security, RealVNC, Microsoft

SKILLS Office, SQL, Microsoft Outlook, Adobe Acrobat, WordPerfect, HTML, JavaScript,

PeopleSoft, ProcommPlus, Paradox 7.0-9.0, Prime HR package

EDUCATION

09/97-06/02 New York City Technical College, Brooklyn, NY

Bachelor of Science Degree in Computer Information System

Contact this candidate