Customer Service Supervisor

ALBERT VARELA

***** * ********** **, ********, AZ 85392-#623-***-****/#623-***-****

Objective Seeking a career in a Supervisor /Customer Service atmosphere that is challenging, rewarding and offers an opportunity for professional growth and advancement.

Experience Supervisor for Dispatch & Customer Service

03/09-Present-Christian Brothers Plumbing Heating & Air Conditioning, Glendale, AZ

§Assist in all aspect of front office Duties, New Hires, timesheets, spreadsheets, scheduling

Dispatching & routing service tech to service calls

Answering incoming calls from customers and create service tickets

Dispatcher/Customer Service

02/08-03/09-Arizona Refrigeration Service, Tempe, AZ

§Heavy phone and radio contact with service techs

Heavy dispatching service techs and routing them to service calls

Answering incoming calls from customers and create service tickets

Dispatcher/Customer Service

06/05-12/07-Ron Brocks Heating & Cooling, Glendale, AZ

§Heavy phone and radio contact with service techs

Heavy dispatching service techs and routing them to service calls

Answering incoming calls from customers and create service tickets

Dispatcher/Customer Service

02/04-06/05-Bob Brown Air Conditioning, Sun City, AZ

§Heavy communication with service techs

Heavy dispatching service techs and routing them to service calls

Answering incoming calls from customers and create service tickets

Education University of Phoenix, Phoenix, AZ

January-2009 -Still Attending

§Human Resource Management

Graduating October 2012

References References are available on request.

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