Customer Service Manager

TWANDA BLACKWELL

***** ********** *****, ***. ***, Houston,TX 77069, 248-***-****

Objective:

Seeking a full-time position to become a member of your organization to utilize my previous customer service, problem resolution skills and abilities to ensure customers satisfaction.

Credits Completed:

Bachelor of Arts, Mississippi Valley State University, Elementary Education, 1978 – 1980

Certification Completed:

Certification of Word Processing, Coastal Training Institute, 1987

Employment History:

Cardinal Health, Houston, TX 02/2010 - 07/210

Associate Warehouse Operator

Responsible for performing and controlling a combination of manual or automated tasks necessary for the receipt storage, and shipment of products. These functions included picking, packing, and shipping. Pulled and filled orders transmitted from RF scanner.

McKesson Pharmaceutical, Conroe, TX 08/2005 – 02/2010

Material Handler - Warehouse

Responsible for picking and packing of medications for receipt, storage, and delivery.

Responsible for the efficient flow of products of medications from the point of vendors to the shipment of products to internal and external customers.

Experienced working in cage, vault (DEA) area verifying transmitted documents from Pharmacies to ensure accuracy of order.

Responsible for sealing containers for pick-up and delivery to Pharmacies and Doctors.

Technicolor-Thomson, Livonia, MI 09/1996 – 05/2005

Inventory Control Clerk

Responsible for picking, shipping, and staging products from a bill of resources for customers.

Worked in shipping and receiving area to transport and receive materials from UPS, FED-EX, and CCX clients.

Responsible for operating forklift : standup reach, sit down, cherry picker, and tugger safely to pick orders.

Dots Retail Store, Canton, MI 09/1999 – 10/2002

Associate Manager – (Part-Time Evenings/Weekends)

Responsible for overseeing all aspects of the store's operations.

Supervised sale associates to ensure delivery of professional customer service.

Managed everything from approving visual displays, ordering store's merchandise inventory, hiring, and training employees.

Technicolor Video Services, Livonia, MI 12/1993 – 04/1995

Material Handler

Responsible for performing the physical tasks of receiving, storing, and distributing the products, materials, supplies, and equipment to the appropriate departments.

Responsible for quality checking items received against purchase orders and invoices.

Prepared kit packages for assembly on production lines.

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