Customer Service Project

RESUME

Name: Shiny Ivan

Contact Number: +1-954-***-****

|Experience Summary |

| |

| |

|4 years of competitive experience in Software Testing (Manual) on Credit |

|card system at Cognizant Technology Solutions at Chennai, India. |

|Experience of working in the complete Software development life cycle |

|involving development, documentation, testing and maintenance. |

|Involved in product testing in TS2 (TSYS - Mainframes) involving the |

|System testing, Functionality testing and Regression testing in the |

|project which includes the preparation of test scenarios, test cases and|

|test execution and defect management using HP Quality center. |

|Technical Skills |

|Languages |C,Java |

|Databases |MS Access,DB2 |

|Tools |HP Quality Center 9.2 |

|Main Frame Technologies|CICS, JCL, TSO/ISPF |

|Operating Systems |Windows 2003/07/XP. |

|Work Experience |

|July'2007 to till June 2011 Programmer Analyst in Cognizant Technology |

|Solutions, |

|Job Profile: Test Engineer |

|Responsibilities: |

|Involved in preparation of test plans and scenarios |

| |

|Execution of test cases across releases |

| |

|Defect logging and tracking using HP Quality Center |

| |

|Professional |

|Strengths |

| |

|Strong working knowledge in Mainframe CICS & TSO regions |

|Extensive knowledge on credit cards |

|Good communication, Analytical and problem solving techniques. |

|Possess knowledge in Banking and Financial services domain |

|Possess knowledge on TS2 system (Total systems). |

| |

|Academic |

|Credentials |

| Degree | Year |Institute Name | |

| | | |Percentage |

|B.Sc (CSC) |2007 |Women's |91% |

| | |Christian | |

| | |College, | |

| | |Chennai | |

|XII |2004 |CSI Bain |91% |

| | |School, Chennai| |

|X |2002 |CSI Bain |83% |

| | |School, Chennai| |

|External |

|Certifications |

|Completed ISTQB (International Software Testing Qualification Board) |

|certification on November 19th 2008. |

Project Profile:

Project : Chase Card Core testing

Duration : November 2007 - June 2011

Work Location : Cognizant Technology Solutions

Client : JP Morgan Chase, USA

Mainframe Technologies : CICS, JCL, TSO/ISPF

Tools : HP Quality center 9.2

Database : DB2

Project Description:

The Chase Card Core system is made up of IBM mainframe and TANDEM based

applications that are responsible for the core processing elements for the

credit card business.

Some key functions include:

. Cardholder - Supporting both CICS and MQ series based customer service

channels that are leveraged by our Internet, VRU, customer service, and

collections department to service our cardholders with real time data.

. Authorizations - ensuring that new transactions issued by internal or

external merchants can be properly decisioned within an appropriate

timeframe. This application resides primarily on a Tandem platform and

makes external calls to IBM mainframe applications for supporting data

and also interfaces real time with MasterCard and Visa.

. Marketing - critical functions include processing of new purchase

transactions, payments, balance transfers, performing interest accruals

and rewards points accruals for cardholder statements, and the generation

of critical business interfaces to support our internal and external

partners. This application is primarily an IBM mainframe based COBOL

application with supporting DB2, IMS, and VSAM data environments.

. Financial Control System (FCS) - This function is responsible for the

daily settlement of monies exchanged within JP Morgan Chase, our

association partners (Visa & MasterCard), and external partners. This

application is approximately 80% IBM mainframe assembler code.

During the pre In sourcing period, we expect the Supplier to provide

support in migration preparation activities that include, but are not

limited to: system documentation evaluation and creation, IBM mainframe and

TANDEM application development, and knowledge transfer activities. We

expect the Supplier to be able to provide support in all of these areas.

During the post In sourcing period, we expect the Supplier to be able to

provide ongoing development, production support, and QA services in each

of the application areas listed above.

CLIENT DESCRIPTION:

JP Morgan Chase is a Fortune-25 financial conglomerate with US $125 bn in

revenue. It has five prominent businesses that span across investment and

commercial banking. It serves more than 30 million consumers and the

world's most prominent corporate, institutional and government clients.

JPMC Regional Banking Group (RBG) LOB is a business unit under the Retail &

Middle Market Financial Services unit of JPMC. RBG provides banking and

investment services, credit and insurance sales to retail and affluent

customers (in the personal finance business) and is a leading provider of

financial services to small business and professionals. It services around

2.8 million customers and 300,000 small businesses, and has client assets

of more than $62 billion in deposits and nearly $35 billion of investment

assets. Its' products and services are distributed through a network that

includes 541 branches, 1900 proprietary ATMs, retail phone centers and

Internet services such as Chase Online Banking.

|Personal |

|Information: |

|Name |Shiny Angel J |

|Languages Known | English |

|Current Visa status |H4 |

|Nationality |Indian |

|Marital Status |Married |

|Contact Number |954-***-**** |

|Address |1505 SW 119th Ave |

| |Pembroke Pines |

| |Florida - 33025 |

| |USA |

Declaration:

I hereby declare that all the information furnished above is true to

the best of my knowledge.

Date: 11/09/2012

Place: Pembroke Pines

(Shiny Ivan)

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