Engineer Manager

Vinod Narayanasetty

N. Vinod

LIG ***/*, Mobile: 091********

KPBH 7th Phase, MAIL: *****.*@*******.***

KUKATPALLY - 72, *************.*****@*****.***

HYDERABAD.

Objective

To explore myself as a dynamic software professional in an organization, enhance my talents in a dynamic work sphere, to do dedicated work for the organization and also further my career in the process.

Summary

Organization

BA Continuum Solutions Pvt. Ltd. (Bank of America) Designation

Senior Systems

Engineer Duration

(10/2009) – (Till date)

UBS India Service Centre Pvt. Ltd. Senior Associate Engineer (11/2007) – (10/2009)

Computer Sciences Corporation India Pvt. Ltd. Associate Systems Engineer (07/2006) – (11/2007)

Around six years and eleven months of total Professional experience and four years and eleven months of application packaging and support of computing. Function well in fast-paced, high-pressure emerging technology atmosphere. Self-motivated, able to set short and long-term goals to meet operational deadlines. Highly adaptable to new technologies and their application to business needs.

• Expertise in Application Packaging/Re-packaging using Wise Package Studio

• Expertise in Application Sequencing using SoftGrid/App-V

• Installation and Configuration of Windows 2003 server, Windows 2008 Server.

• Installation and Configuration of Windows Professional, XP, Vista and Windows 7.

• Proficiency in 32-bit and 64-bit packaging.

• Worked on few projects related to Java technologies, .net technologies and PHP & MySQL.

Education Profile

Master’s Degree in Computer Applications (MCA) from Andhra University with 73.32% in 2006.

PROFESSIONAL CERTIFICATION

Microsoft Certified Professional (MCP) in

70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional

70-290 Managing and Maintaining a Windows Server 2003 Environment

PROFESSIONAL EXPERIENCE

October 2009 - (Till date)

Senior Systems Engineer

BA Continuum Solutions Pvt. Ltd. (Bank of America)

Worked as a core packaging engineer in a project EPE (Enterprise Product Engineering) with all responsibilities of the packaging process and provided the services by creating various types of packages for the users of the Organization. Provided level 4 support to the production packages and involved in the client calls regarding various products for which we need to discuss the technical issues with vendors. Played a key role as a SME on all packaging applications and given knowledge sharing sessions to the team.

Worked on a project called “eSupportActions”, which is effectively and widely used in the organization. This project provides an interface to the user who doesn’t have Admin rights and allow him to install the application. User needs the installation URL, which was generated by eSupport tool. eSupportActions project is reducing the usage of Tivoli and other deployment tools by allowing the users to install the application into their machines.

Worked with few other projects like Call Centre Engineering and transition project of Merrill Lynch.

About the Organization: BA Continuum Solutions is a subsidiary company of Bank of America. Bank of America is a financial services company, the largest bank holding company in the United States, by assets, and the second largest bank by market capitalization. Bank of America serves clients in more than 150 countries and has a relationship with 99% of the U.S. Fortune 500 companies and 83% of the Fortune Global 500. The company is a member of the Federal Deposit Insurance Corporation (FDIC) and a component of both the S&P 500 Index and the Dow Jones Industrial Average.

The bank's 2008 acquisition of Merrill Lynch made Bank of America the world's largest wealth manager and a major player in the investment banking industry.

November 2007 – October 2009

Senior Associate Engineer

UBS India Service Centre Pvt. Ltd.

Worked for different categories of users in entire UBS like IB (Investment Bank), WM (Wealth Management), GLAM (Global Asset Management) and WMUS, which are spanned across the world. Effectively interacted with Onsite users to gather the information related to new package requests and also communicated the complications and requirements. Worked in various phases of packaging process like Data Gathering to Deployment of the packages. Client packages, Server packages and Citrix Packages are the different types of packages created for the organization.

About the Organization: UBS is a Global Financial Organization which has branch offices in all over the world. UBS has mainly three types of business units and they are Investment Bank (IB), Wealth Management (WM) and Asset Management (AM). UBS has also retail banking services located at Switzerland.

July 2006 – November 2007

Associate System Support Engineer

Computer Sciences Corporation India Pvt. Ltd.

Worked for different region of accounts where explored a lot of skills which relates to technical and management. Worked as a unique resource to cover a couple of accounts delivery from data gathering phase to Client testing phase. Interacted with the client to make them satisfy with the delivery to meet their exact needs. A focal point for all Global Operations activity within the account on absence of the lead. My motto is the customer satisfaction towards the quality of the delivery in all aspects.

Clients

Motorola & Freescale

Motorola is a global leader in providing integrated communications solutions and embedded electronic solutions. These include Software-enhanced wireless telephone, and messaging products and systems, as well as networking and internet-access products for consumers, network operators, and commercial, government and industrial customers.

Freescale is creating a smarter, better connected world. Already, there are more than 17 billion Freescale semiconductors at work all over the planet. We’ll find them embedded all around us: in automobiles, computer networks, communications infrastructure, office buildings, factories, industrial equipment, tools, mobile phone, home appliances and consumer products that touch every aspect of your daily life. We see a world where intelligence and connectivity are embedded everywhere.

These two are NA region accounts which I’ve worked for.

National Grid

National Grid is dedicated to being the world’s premier network utility. Their core skills lie primarily in the management of large and complex energy delivery networks. They own, operate and develop the high-voltage electricity transmission network in England and Wales and Great Britain’s principal natural gas transportation system. Their portfolio of other business is mainly concerned with infrastructure provision and related services where they can exploit their skills and assets to create value. These businesses operate in areas such as Wireless Network Infrastructure for broadcast and mobile telephones, Metering, Grain LNG Import, Interconnectors and Property.

Apart from this account I’ve also worked for BAE, AnglianWater & Alvis accounts in EMEA region.

Worked effectively and interactively with these clients in both the regions and performed all the phases of developing an application in the India lab.

The following are the points which enhance my working ability

Application Packaging/Re-packaging of Microsoft Installers (MSI) using tool Wise Package Studio 5.52/7.1, Wise Install Master 9.0, Orca, Ork, Msizap, Filemon, Regmon, ProcessMon, Install watch Pro, Install rite, Picture Taker, Tactical Manager, VB scripting, WMI Scripting, Power Shell Scripting, PHP & Perl Script and etc.

Application Sequencing using App-V 4.5 (Application Virtualization).

Strong skills in Wise Scripting, able to do complicated scripts.

Created Automation scripts using Wise Macros and Vbscript which are very much used by the packaging team during the package creation and while doing QA.

Experienced in using MsiSrv and Tactical Manager tool for installation of packages.

Aware of the Local & Global Deployment of an application using Unicentre deployment tool.

Command on using the tool AutoIt to install few applications.

Knowledge on Active Directory.

Worked extensively on Tivoli Tool for profile creations and distribution of the packages.

Basic knowledge on SMS 2003/SCCM.

Performing End User Acceptance Test by coordinating with client IT leads and certifying the software.

Exposure to Service delivery/Operational Excellence

Ensure that any issues affecting Customer Satisfaction are being tracked/resolved

Effective incident & problem management is being performed

Ensure effective communication of project and issue status

Meeting the targets less than the SLA's

Problem detection and solving ability

Conflict management skills

Understanding of Overall Account services

Handle pressure, able to prioritize tasks based on the situation

Ownership at work place

Coordinate with (workflow manager, peer engineers, India mgmt & Global Mgmt) to ensure the service is delivered within the expected date.

Key resource in the entire team.

Conducted training sessions to the team members on technical concepts.

Got appreciations from the client and senior management.

December 2003 – December 2005

[Part-Time]

Computer Faculty

Datapro Computers Ltd, Srikakulam, India

Trained Engineering and Bachelors degree students in C, C++ and Data Structures, COBOL & Java languages.

Guided the Engineering students for their academic projects.

Staffing activities with the existing resources.

* References furnished upon Request.

Miscellaneous

Developed a web based application poolscience.com using PHP and MySQL. This website is an online magazine publisher.

Developed an automated project for triggering mails to the engineering group when a new ticket has been raised. Used .net technologies for creation of this project.

EXTRA-CURRICULAR ACTIVITIES

Key Role in Development of a book titled ‘North Andhra’

Assisted a Retired Andhra University professor to develop and publish this book. This book covers all historical, cultural and few other aspects of north Andhra districts.

Participated in Science Fair at School level.

Participated in Software workshop conducted at Bobbili, Vijayanagaram Dist., Andhra Pradesh.

STRENGTH: SELF-CONFIDENCE, HARDWORKING.

Personal Details

Name Vinod Narayanasetty

Date of Birth 05-08-1983

Email Id *************.*****@*****.***

Contact Numbers 091********

Languages known English, Telugu & Hindi.

Marital status Married

Place: Hyderabad

Date: June 1st , 2011 (N. Vinod)

Contact this candidate