Admin. Assit. II

Tierra Tate

*** ******** *** ****

Bedford, OH *4146

***.********@*****.***

216-***-**** cell

216-***-**** home

Objective:

To obtain an entry level administrative/clerical position

Skills and Qualifications:

· Excellent written and verbal communication skills, with an eye for detail.

· Extremely productive in a high volume, high stress, environment

· Self-starter with a willing to work attitude

· Dedicated, innovative and self-motivated team player/builder.

· Proficient in the use of various computer programs and applications

· Highly productive in the use of MS Word, MS Excel, MS PowerPoint, and MS Outlook

· Proficient in Lotus Notes

· Strong ability to easily grasp and put into application new ideas and concepts

· Exceptional leadership and organizational skills.

· Assisted in developing a process to convert the finance process to being computerized

· Able to assist in developing new concepts and ideas to perfect a department

Experience:

Volt Services- 08/05-Present

Progressive Insurance Total Loss Concierge department

Job Title: Admin. Assistant II/ Claims Processor II

Responsibilities:

· Calling different financial lenders to gather information for various customers

· Assuring decisions in a timely manner

· Managed the internal and external mail functions

· Monitor Progressive Total Loss email database and retrieve lender decisions

· Create Option Sheets based on the decisions from each lender

· Forward Completed option sheets to the appropriate people for review

· Updating different databases with the financial information for each customer

· Filing the hard copy of the option sheets for the TLC Reps

· Making request for boxes to be shipped and delivered to Iron Mountain

· Ordering office supplies and boxes when needed

· Created spreadsheets to keep track of customer information

Progressive Insurance Term Team

Job Title: Administrative Assistant

Responsibilities:

· Gather licensing information on the Internet

· Performed general office and administrative tasks such as filing and copying

· Managed the internal and external mail functions

· Created an organization process for files and documents

· Performed tasks to track documents

Party City- 02/04 –08/ 04

Job Title: Cashier

Responsibilities:

· Accurately manage cash drawer

· Greeting customers with a pleasant and enthusiastic attitude

· Filed appropriate documents for sales

· Setup displays to promote new product for sale

Pizza Hut- 02/02 – 11/02

Job Title: Customer Service Representative

Responsibilities:

· Answered inbound calls from customers

· Meet or exceed sales goals

· Input customer information into the computer

· Assured customer satisfaction with every order

Education:

2006-Present: Cuyahoga Community College

Course of Study: Nursing/Early Childhood Education

2004-2005: Mount Union College

Course of Study: Early Childhood Education;

2000-2004: Maple Heights Senior High

Course of Study: General Education

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