Engineer Technical Support

Ian J. Finlay

Princeton, New Jersey Cell: 585-***-**** E-mail: *.******@*****.***

Profile

Drupal web-site development – Amazon Cloud, Centos. Ubuntu

US Patent holder 7,844,749 (Localization key and corresponding methods) product inventory reduction device.

Significantly reduced number of service calls and improved customer satisfaction by developing innovative customer-driven feature upgrade process.

Extensive experience in leading project teams in the design, development, and delivery of technological solutions to solve business problems and/or improve efficiency of existing systems or operations.

Systems Engineer and Analyst with significant business problem solving skills.

Skills

Web-site development, - Drupal, Linux (Centos, Ubuntu) , Apache, MySQL, PHP , CSS, HTML,.Requirements gathering, specification development, Lean Six Sigma yellow belt, , SQL, Filezilla, Wireshark (Ethereal), Assembly language coding, C, C++, SNMP, Windows, Microsoft Office. Conversational French, some German and Italian.

Experience

Consultant 2009 – 2011

Independent Drupal consultant - Current

Porting client in-house job-tracking system from custom PHP implementation to Drupal 7 with the intent to release as a commercial product.

Senior Associate -LiquidHub August 2011

Developed Drupal 6/7 Strategy for bidding Pharmaceutical business opportunities

Drupal consultant - Harper Collins Dec 2010 – July 2011

migration of www.inkpop.com , a high-traffic, social web-site from Microsoft\WordPress to Drupal CMS. Site go-live date June 2011. Specifically involved in data-migration, approx. individual 70,000 users.

migration of HarperCollins.com to Drupal. Site go-live date June 201. Specifically involved in reviewing Drupal best practices implementation by 3rd party off-shore team. In particular performance, security and ease of maintenance.

Developed Drupal-based Content Management System (CMS) for non-profit animal shelter (proto-type http://technicianx.com/drupal-6.17/)

Implemented low-cost, high-quality website (www.Publishedwords.com) using Linux and Drupal.

Dramatically reduced site maintenance costs by implementing content management system for user.

Resolved client printing issues, which had delayed allowing rollout of new billing systems for three months.

Member Mercer County Professional Service Group technology committee.

Solutions Architect - proposed database solution for storage\retrieval education plans West Windsor School district.

AT&T

System Engineer 2007 - 2009

Developed internal documentation training web site using HTML and CSS.

Improved efficiency of sales and support staff using ordering systems (USRP, GIOM, AVPN, ASOC),

Developed functional and non-functional requirements documentation for improvements to AVPN ordering systems.

Directed vendor system engineering and software development teams.

Resolved sales issues and improved customer satisfaction.

Xerox Corporation

System Applications Engineer 1997 - 2007

Re-engineered small-office product to meet requirements of larger corporate market.

Reduced parts inventory required by standardizing product nationalization kits.

Resolved major customer post-launch issues, increasing customer satisfaction.

Authored company standard product development specifications.

Standardized data interchange process between multiple software suppliers.

Evaluated RFPs and made Cost/Benefit analysis recommendations to Senior Management.

Feature team leader including European and Far Eastern third-party suppliers.

Subject matter expert - multi-function printer development.

Verified requirement implementation through software development life cycle.

Eastman Kodak Corporation

Systems Engineer 1996 - 1997

Accreditation site manager (Birmingham, Al) 1996 Olympic Games. Responsible for systems design, operator and technical support training, second level technical support (on-call 24/7).

Proposed and implemented ID systems used at the World Special Olympics (Toronto, Canada) and Olympics Corporate Fund-raisers. Responsible for Budget Proposal, Systems Design, International Shipping/Installation and operation of multiple systems at multiple sites operator and technical support training, second level technical support (on-call 24/7).

Improved profitability by designing standard PC hardware configurations to support a modular ID System (Envoy).

Developed custom PC hardware to meet requirements for large-scale ID systems.

Evaluated hardware subsystems.

IBM

Software Engineer 1994 – 1996

Developed automated translation QA software (C and C++).

Developed keystroke capture software (Assembly)

Eastman Kodak Corporation

Process Engineer 1992 – 1994

Increased production yield by 40%.

Responsible for “data logger” device used to baseline 14” Optical Media production process using statistical process control.

Education

B. Sc. Electronic Engineering (Dublin City University)

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