Project Technician

Robert Lee Scott

614-***-**** ****************@*****.***

Seeking opportunities in which I can apply my abilities and knowledge gained, from my Bachelor of

Science in Computer Information Systems program of study from DeVry University. I have done several

reality based labs and investigations as part of coursework with forensic tool kits. I have the ability to

plan a day based on tasks, execute scripts and scripted procedures, use software applications and tools,

pack and maintain equipment, tools, and kits for data acquisition, create reports and documentation

detailing findings and discoveries. I am very aware of legal and ethical issues surrounding forensics. As a

technician has correctly diagnosed and removed viruses and corrected malicious software related

application and operating issues. At DeVry, has both worked with teams and performed as team leader on

several different group team projects with responsibilities including planning and conducting meetings,

tracking project progress, and creating presentations that highlight the completed team project.

Education:

DeVry University, Bachelor Science in Computer Information Systems, focus on computer forensics.

Utilized forensic tool kits in analysis of realistic lab simulations and examples of evidence. Studied

Windows XP, Windows 7, Linux, operating system environments. Created and developed code for

programming languages C, C++, C#, Java utilizing object oriented programming techniques and GUI.

Used Visual Studio as a primary development tool. Designed web sites and pages using HTML and

Adobe CS Dreamweaver. Led several team projects, including senior project. For senior project arranged

meetings, contacted teammates, documented time worked, assigned duties, proofread drafts of

documents, edited documents, created user documentation, created design documents, assisted in creation

of program requirements, composed and designed testing document and procedures, performed

application testing, gave presentation on the project.

Certifications:

MCT: Enterprise Desktop Support Technician 7, PRO: Windows 7, Enterprise Desktop Support

Technician, Windows 7, Configuration

CompTIA A+, Apple Certified Associate - Mac Integration 10.7 MCITP: Enterprise Desktop Support

Technician 7

MCTS: Windows 7 - Configuration

MCTS: Windows 7, Enterprise Desktop Support Technician

Microsoft Certified Professional

CompTIA Security+

CompTIA Network+

Relevant Work Experience:

August 11 2012 – Present SARCOM

Supporting McKesson/U.S. Oncology Network as a help desk analyst. Duties include: Active Directory

management, password unlocks and resets; McAffee Endpoint Encryption Management; Citrix Xenapp

troubleshooting; MS Office application support; MS Exchange and Outlook support; supporting mobile

smart devices including Blackberry, iPhone, iPad, Samsung Galaxy 2, and Android based devices;

utilizing a trouble ticket management system to track and maintain computer issues. Responsible for

resolving technical issues maintaining SLA requirements. Troubleshooting Internet Explorer web browser

issues. Troubleshooting and escalating hardware and networking issues.

June 4 - July 6 2012 Modis

Working a deployment, pc refresh project for Alliance Data. This is using Pxe network boot, Altiris,

observing imaging process, troubleshooting failures, and cleaning and packing computers. Secure DOD

wiping or degaussing of hard drives as needed. Observed and followed security policies and procedures.

May 2011-May 2012

Instructor with New Horizons in Westerville, OH.

Prepared and delivered VMware with vSphere ESX, Office Application courses, 2007 and 2010,

CompTIA A+,Network+, Security+,, Installing and Configuring Windows 7 (MOC 6292), Custom

Designed Apple Hardware and OSX Lion courses

Instructed locally, to remote students, and on site locations.

July 2010-May 2011 (contractor)

Nationwide Insurance: break/fix support project: provide technical support, advice, and guidance for end

users with software issues. Keeping up with SLA/ service response guidelines, use of HP Service Center,

contacting users, solving problems and taking ownership of issues, constantly exercising “soft skills”,

escalating incidents as needed, use of remote help tools such as Remote Desktop and GoToAssist(Citrix

remote help tool), as well as hands on. Troubleshot and resolved virus and malware related issues.

July 2010-October 2010(contractor)

JPM Chase: Assist in remote server build and upgrade project. Multitasking monitoring several servers

simultaneously for status, scanning connectivity, performing backups, checking event, backup, and restore

logs, notifying team lead of any delays or halt of systems.

June 2010 – July 2010 (contractor)

PNC PC Refresh Project: ensuring complete backup of sensitive data, ensuring migration of documents,

settings, printers, shared drives, and software applications. Uses SMS/Run Advertised Programs to ensure

program installation.

June 2010(contractor)

Chase branch pc refresh project: replacing desktop systems, initiating network boot OS install,

re-attaching bank related peripheral devices such as card readers and scanners

June 2009 – April 2010(contractor)

JP Morgan Chase Data Centers, Columbus Ohio

Responding to incident via pager, chat and telephone

Coordinate with higher level support by conference call, as well as contact 3rd party vendor technicians

Receive and update trouble tickets from Peregrine Ticketing System

January 2008 – June 2009(contractor)

Ohio State University Medical Center, Columbus Ohio

Desktop PC, Voice, and Data connectivity Support

Communicated effectively to staff, medical personnel, and patients

Diagnose and resolve hardware and software issues in office and medical environments

Troubleshoot and add printers to workstations and network

Receive and update trouble tickets from Remedy Ticketing System

Remote VNC Support

November 2007 – February 2008

JP Morgan Chase, Columbus Ohio(contractor)

Desktop Support and Server Rebuild Consultant

Provide Tier 2 level support for users and offering walk through solutions

Troubleshoot hardware and software issues by symptoms and dispatched technicians

Use remote access tools such as Remote Desktop and local tools such as Event Viewer, Task Manager,

and Device Manager

Log into servers to check and correct settings, configurations, and services running

Add workstations to network domain

Remotely upgrade file servers, as part of a nationwide standardization affecting all Chase branch banks,

which included backing up vital teller information, remotely installing software, and restoring backups.

Military

August 1999 – October 2007

Active Duty US Army

Before fulfilling my military obligations, achieved the rank of sergeant in the U.S. Army and served on

the Lt. Col. Staff at the Battalion level, where in addition to communications, computer and network

support, followed, educated, and enforced military information security policy. Was responsible for

cryptography management for secure devices. Responsiblities included the role of information assurance

and information security officer. Held a Secret clearance.

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