Customer Service High School

JAMARA S. CLAY

**** ****** **** # * *** ANGELES, CA 90016323-***-**** EMAIL: ******.****@*****.***

SUMMARY OF QUALIFICATION

• Strong organizational skills and detail oriented

• Ability to develop positive relationships with clients and colleagues

• Work effectively within a team as well as independently with minimal supervision

• Excellent communication skills (written and verbal), positive work ethic

• Proficient in Microsoft office, outlook and Internet.

• Efficiently handles multiple phone line system.

WORK EXPERIENCE

Alloy Media Marketing Los Angeles, CA 05/2006-10/2010

Receptionist

• Typed documents using Microsoft word and excel.

• Operated multiple phone line switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

• Performed administrative support tasks such as ordering supplies, and operating calculators and computers to work with invoices, and other documents.

• Greeted persons entering establishment, determined nature and purpose of visit, and directed and escorted them to specific destinations.

• Heard and resolved complaints from customers and public.

• Filed and maintained records.

• Transmitted information and documents to customers, using computer, mail, or fax machine.

• Scheduled appointments, and maintained and update appointment calendars.

GCI Group Los Angeles, CA 07/2003-05/2006

Junior Accountant/Receptionist

• Responsible for the accounts payable and receivable by checking figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers and spreadsheets.

• Preformed receptionist /clerk duties: answering multiple phone lines, faxing, scheduling appointments of clients.

• Ensured supply inventory at all times.

• Assisted the transition of vendors by efficiently changing and updating the vendor forms.

• Provided excellent customer service.

CVS Beverly Hills, CA 08/2001-01/2002

Scan Coordinator/Cashier

• Responsible for the price change adjustments on all products according to the daily emails from corporate office.

• Posted weekly sale ads.

• Provided excellent customer service. Greet customers entering establishments.

• Received payment by cash, check, credit cards, and automatic debits.

• Issued receipts, refunds, credits, and change due to customers.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Maintained clean and orderly checkout areas.

EDUCATION

Crenshaw High School Los Angeles, CA Diploma

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