Office Manager/Executive Assistant

CHARAN VIRK, B.COMM (HONS.)

*** ********** ** ** • Calgary, AB T1Y 6S8 • 403-***-**** • **********@*****.***

PROFESSIONAL PROFILE

Conscientious and professional team player with a strong work ethic, interpersonal skills, and a commitment to achieving results possesses a solid academic foundation in commerce with double majors in Accounting and Human Resources. Readily solves problems and undertakes challenges with enthusiasm. Demonstrated communication skills having successfully many delivered presentations to diverse groups of people. Strong organizational and time management skills with the ability to handle multiple projects concurrently.

SUMMARY OF SKILLS

• Solid technical accounting skills gained through post-secondary education.

• Advance understanding of Human Resource issues gained through post-secondary education.

• Strong customer service focus combined with excellent inter-personal skills; appreciate the importance of meeting the customer’s needs to ensure needs and of building strong relationships to ensure customer satisfaction. Gained through various customer service positions.

• Strong knowledge of software packages covering Word, Access, Excel, Caseware, and Microsoft Outlook.

• High level of energy with a capacity to put in the time required to “get the job done”.

• Strong problem solving and decision making abilities with a common sense approach to addressing issues and getting to the root of the problem.

• Strong communication skills – able to present information and ideas in simple easy to understand terms.

• Excellent planning and organizing skills used to complete tasks and assignments on time, and to balance priorities of school and the workplace.

• Fluently bilingual in English and Punjabi

EDUCATIONAL BACKGROUND

CGA Level 4 Student (In Progress) 2010

Bachelor of Commerce (Honours) Degree 2010

I.H Asper School of Business, University of Manitoba

Majors: Accounting and Human Resources

Relevant Courses Include: Financial Accounting, Managerial Accounting, Cost Accounting, Corporate Finance, Human Resource Development, Staffing, Recruiting

Member of ASBAA (Asper School of Business Accounting Association)

Scholarships: Teck Coal Scholarship Awarded for GPA results in 2006, 2007, 2009

WORK EXPERIENCE

Telecom Customer Service Representative

Shaw Cable Current

• Provided efficient customer service, responded to customer inquiries and concerns, and promoted products to customers.

• Provided customers with product knowledge and information on Shaw’s product line, as well as special offers.

• Co-ordinated all service requests and follow-up calls within company response standards.

Accounts Payable

Klair Custom Homes 2009-2010

• Responded to customer and vendor inquiries, maintained good customer and vendor relations

• Processed expense reports on a timely basis

• Reconciled vendor statements

• Provisioned reports and analysis

• Coded and submitted overhead invoices for approval

• Managed bi-monthly cheque run and ensured payments were made on time

Executive Assistant

3Y Group 2007 - 2009

• Accurately and consistently prepared documents, spreadsheets, and reports for Vice President.

• Responded to client inquiries and concerns, investigated problem situations and ensured successful implementation of solutions.

• Organized various forms and documents for filing and recording purposes.

• Assisted in completion of monthly and year end expense reports.

Retail Sales Representative

Sunglass Hut 2003 - 2005

• Handled all customer-related matters in a professional manner, guaranteeing that the customer leaves on a positive note.

• Selected by management to coach new employees.

• Balanced cash transactions, managed and coordinated cash floats for the customer service team.

• Commended on 100% accuracy in cash float.

VOLUNTEER WORK

President

Monterey Park Community Association 2009 - 2010

• Organize and lead monthly board member meetings to discuss financial spreadsheets, and current issues involving community.

• Represent as an acting board member to make decisions on the well-being of the association and employees.

• Liaised with the chief of police and local MLA’s to discuss trends in the community such as new bills, construction, law enforcement and crime.

• Provided ongoing communication and feedback to employees based on their performance.

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