Customer Service Supply Chain
Resume:
Aisha M Khan
*** **** ****, *** **-** Vestal, NY 13850
********@*****.***
EDUCATION
Binghamton University, State University of New York (ABET Accredited)
Master of Science, Industrial and Systems Engineering, May 2012
GPA 3.51/4.00
Bachelor of Science, Industrial and Systems Engineering, May 2010
Major GPA: 3.27/4.00 Cumulative GPA: 3.10/4.00
WORK EXPERIENCE
Watson School of Engineering, Binghamton University
Graduate Teaching Assistant
August 2010 – May 2011
Assist in preparing, proctoring and grading examinations
Hold office hours to meet with students and help with any questions
Head Peer Advisor
May 2009-May 2010
Oversee performance of other peer advisors and scheduling activities
Aid in the development of new training measures for peer advisory group
Lead bi-weekly meetings and co-ordinate information flow
Peer Advisor
May 2008-May 2009
Scheduled student courses, conducted training sessions and tours
Served as an associate to the academic supervisors and as an advisor to more than 900 undergraduate engineering and computer science students
Undergraduate Course Assistant
August 2009 – December 2009
Held bi-weekly office hours to review student work and tutor
Assisted professor with grading and review of course projects
HSBC Bank, Dubai, United Arab Emirates
Corporate Client Service Representative
June 2005-December 2006
Solved corporate client’s queries within the service level of agreement
Served as liaison between customers, branches and departments to solve cases
Safeguarded Bank and clients by detecting, preventing and reporting fraudulent activity
RESEARCH/ PROJECTS
Master’s Thesis
Currently in the process of designing a system to preserve unused medical devices which cost over $4 billion dollars to the US healthcare annually. System involves sterilization, reduction of unnecessary waste, maintaining or improving safety and quality in a just-in-time manner.
Inventory Tracking using Barcodes
Programmed a decision support system to track various components of inventory and optimize costs of ordering using Economic Order Quantity while using lean principles.
Supply Chain Management
Analysis of Walmart versus Target’s supply chain operations and management practices. Understanding the outcomes of different approaches on company profits and customer satisfaction.
Electronic Manufacturing – A Study of Stencil Printing Parameters
Analysis to study a number of factors that may affect the quality of print deposits in printed circuit boards that could be used to minimize defects using multivariate and univariate analysis of variance.
HONORS/ AWARDS
Binghamton University
Dean’s List for spring 2010
Binghamton University and Dartmouth College
Certificate for Lean Six Sigma Green Belt
HSBC Bank, Dubai, United Arab Emirates
Three Shukran awards for Best Customer Service Representative
SKILLS
Computer
Proficient in Microsoft Office, Familiar with Minitab, Matlab, Mathematica, Labview, Arena, AutoCAD and Pro-Engineer. Interest in learning C/C++
Communications
Strong written and verbal skills
Interpersonal Skills
Good leadership and teamwork skills in classroom, work and other group settings
UNIVERSITY INVOLVEMENT
SSIE Graduate Student Organization
Treasurer
August 2011-Present
Vice President
August 2010-August 2011
Institute of Industrial Engineers
President
August 2009-August 2010
Vice President
August 2007-August 2009
Society of Hispanic Professional Engineers
Member
August 2007-August 2009
National Society of Black Engineers
Member
August 2007-August 2009
COMMUNITY INVOLVEMENT
Boys and Girls Club, Endicott
Volunteered for the construction of a storage room
Pakistani Embassy, Dubai, United Arab Emirates
Volunteered to help the victims of Pakistan Earth Quake in 2005 by collecting, packing and distributing clothing and food items
PERSONAL INTERESTS
Running, Traveling, Learning about different cultures and lifestyles.
ABOUT ME
Born and raised in Kano, Nigeria, it was always my ambition to attend a college in the US to obtain my Engineering degree. After completing high school, I was presented with the opportunity to study at an American college in Dubai, United Arab Emirates. This was the perfect stepping stone for me, as I was able to transfer to Binghamton University in 2007. Not only have I truly enjoyed my academic experience in the US, I have also found a love for this country and its people. As I approach completion of my Master's Degree in Industrial and Systems Engineering, my new aspiration is to pursue an engineering career in the US that will allow me to grow personally and professionally.
REFERENCES
Available upon request
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