Customer Service Training
Resume:
Lika Alsaigh
Sterling Heights, MI 48314
Cell: 586-***-****
Email: o9rh8x@r.postjobfree.com
PROFILE SECRET SECURITY CLEARANCE
Solutions-focused self-starter with professional and comprehensive background in organizational leadership, strategic planning, and management skills toward supporting a progressive organization in optimizing performance. Calm demeanor in the face of difficulties; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional growth. Effective communicator and liaison, known for building strategic partnerships and alliances.
OBJECTIVE
Work in an advisory/ translator capacity at a high-performing and innovative company.
GOAL
Apply demonstrated expertise in translation, planning, strategic communication, and management to help a company achieve sustained success and long-term goals. Provide experience in foreign government relations, US military defense community rapport, and innovative thinking to assist the team to become more productive which will enhance the company’s reputation and financial sufficiency.
PROFESSIONAL HIGHLIGHTS
• Able to speak Arabic, Chaldean and English.
• Excellent organization and communication skills; verbal, written and presentation.
• Ability to assess needs, analyze and solve problems; attention to detail.
• Self-motivated, reliable, professional, and competent.
SKILLS SUMMARY
• Microsoft Office
• Microsoft Windows
• Apollo Focal Point
• Fare Construction
• Itinerary Planning
• Filing/Editing
• Typing (35+ wpm)
• City and Airport Codes
• Telephone Skills
• Airplane Safety
• Basic Accounting
• Business Math
• Business English
• Customer Service Skills
EDUCATION
Teachers Academy Baghdad Iraq 1980-1983
International Air and Hospitality Academy ~ Vancouver WA 2009 – 2010
Travel/Airline Specialist
President’s List Honors, 3.4 GPA
EXPERIENCE
Global Linguist Solution 10/2007 – 09/2011
Linguist
Worked directly for the Senior US Military Advisor to maintain full accountability for handling all aspects of day-to-day activities in support of organizational goals. Applied strategic planning and project management skills toward consistently achieving critical deadlines. Demonstrated communication skills as the lead interpreter for the senior advisor of 2/25th SBCT (AAB), part of U.S. Division-North in support of Operation Iraqi Freedom and Operation New Dawn.
Assisted Senior US Military Advisor to provide Strategic, Operational, and Tactical level logistical support and managed the overall logistic processes in support of mission objectives of FOB Khamees in the Diyala province for over 100 US Army and civilian personnel assigned to advise, support and assist the 5th Iraqi Army Division.
• Assisted Senior US Military Advisor to leverage existing logistical networks and expanded others while anticipating mission requirements and operational requirements during the 25-day Tadreeb al Shamil training rotation at Kirkush Military Training Base (KMTB).
• Assisted Senior US Military Advisor to provide senior military management guidance and control to promote efficient utilization of personnel resources, assignment, performance evaluations, and overall morale of over 100 personnel.
• Assisted Senior US Military Advisor to manage the accuracy of timesheets, welfare, and quality of life issues for 20 translators assigned to FOB Khamees.
• Assisted Senior US Military Advisor to identify and acquire the means to enhance multiple quality of life improvements on FOB Khamees to sustain a strong sense of camaraderie and esprit de corps.
• Assisted Senior US Military Advisor to serve as principal advisor to facilitate the redesign and implemented logistics processes for mission support during Tadreeb al Shamil for over 1000 personnel.
• Assisted Senior US Military Advisor to establish maintenance sustainment training to troubleshoot the Iraqi army logistics system to improve the process for requisitioning vehicle replacement parts.
• Assisted Senior US Military Advisor to serve as one of the primary orchestrators of Tadreeb al Shamil to train Iraqi Army units to conduct independent logistical operations while working to become a self-sustaining force.
• Assisted Senior US Military Advisor to help develop curriculum to establish and teach Iraqi logistic officers the importance of synchronizing and integrating the functions of supply and services, transportation, maintenance, aviation logistics, and medical service.
• Assisted Senior US Military Advisor to help develop a 10-day training maintenance program and drivers course for Iraqi army soldiers from the 5th IA Division to familiarize them with the M113 Armored Personnel Carrier at Kirkush Military Training Base.
• Assisted Senior US Military Advisor to improve the quality of life for Iraqi cadre at Kirkush Military Training Base by transitioning containerized housing units in a life support area that will provide a place to live and work that is more permanent.
• Assisted Senior US Military Advisor to oversee the complete shutdown and transitioned control of FOB Khamees property to the 5th Iraqi Army Division.
• Assisted Senior US Military Advisor to successfully promote ongoing improvement of the Iraqi Security Forces (ISF) in Diyala Province.
• Assisted Senior US Military Advisor to procure and cultivate key relationships with one of the most proactive Iraqi Division Commanders.
• Assisted Senior US Military Advisor to conduct and plan seven separate month-long training exercises for maneuver battalions, a consolidated maintenance training program, ISR training, and establishment of the first unit level M198 155mm field artillery training.
• Assisted Senior US Military Advisor to significantly enhance the 5th Iraqi Army Division's readiness, training management, and ability to synchronize war-fighting capabilities.
• Assisted Senior US Military Advisor to train the ISF to assume complete responsibility for security in their provinces by conducting extensive training with IPs and IA soldiers.
• Assisted Senior US Military Advisor to collaborate 68 training events with IA and IP in the southern Diyala province, focusing on infantry maneuvers at the platoon, squad and fire team levels.
• Assisted Senior US Military Advisor to train IA soldiers on infantry tactics in a densely vegetated environment per the request of senior ranking IA officers in response to an incident in which IA soldiers, adept at urban operations, were attacked by an insurgent group in a palm grove.
• Assisted Senior US Military Advisor to facilitate the establishment of 3 bilateral checkpoints consisting solely of IA and KRG soldiers that continue to operate without incident, demonstrating unification between Kurd and Arab security forces under the common goal of increased security for the people of Iraq.
• Assisted Senior US Military Advisor to work with Iraqi Army and Kurdish Regional Guard soldiers at checkpoints across the province to focus on inspecting vehicles for weapons trafficking and materials used to make explosive devices in order to deny insurgents the means to stage attacks.
• Assisted Senior US Military Advisor to provide support to U.S. Division-North’s Provincial Reconstruction Teams to coordinate with local Iraqi government officials to establish long-term goals and determine areas of Iraqi infrastructure requiring immediate action.
• Assisted Senior US Military Advisor to facilitate a series of micro grants, breathing new life into local economies by funding the rebuilding of shops within marketplaces and giving local shoppers and shop owners a renovated bank for added commerce stability.
• Assisted Senior US Military Advisor to collaborate with Iraqi Army and Police units to improve efforts through training the Iraqi Commando Battalion. This effort led to successful completion of numerous civil capacity commitments to the local population resulting in continuing the momentum of U.S. efforts in Diyala and maintaining strategic partnership with the Iraqi people and leaders.
• Assisted Senior US Military Advisor to work hand-in-hand with Iraqi and US Explosives Ordnance Disposal (EOD) technicians augmented by The Joint Improvised Explosive Device Defeat Organization (JIEDDO) to combat IEDs in 5th Iraqi Army sector of responsibility by attacking the network, defeating the device and training the force to defeat the device
Macy’s 01/2000 – 09/2007
Sales Representative
• Provided consumers with knowledge about products sold within the store.
• Ran operations of inventory and managed money intake procedures.
• Efficient and accurately accounted for all register transactions.
• Maintained a clean and organized shopping environment.
References Available Upon Request
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