Customer Service Sales
Resume:
Alicia R. Chawner
Simi Valley, CA 93065
*********@*****.***
Personal Statement
I am a dedicated individual whose ambition is demonstrated in every task that I endeavor upon. I have extensive knowledge and experience in areas including customer service and leadership. I adapt to change with ease and learn quickly. I am seeking a position that will continue to challenge me and allows for continued learning and advancement.
Experience
Retail Associate Manager, T-Mobile USA, Northridge, CA 2010 - present
Resolving escalated customer issues.
Generating new concepts and introducing practices to improve the business and sales.
Exceeding sales goals and delivering exceptional results month over month.
Completing operational duties such as transfers, daily paperwork and inventory.
Preparing schedule for 5+ employees
Coaching and developing a team of 5+ employees.
Retail Sales Leader, T-Mobile USA, Canoga Park, CA 2009 - 2010
Producing new ways to expand the business
Analyzing sales numbers in correlation with sales goals
Explore and demonstrate new sales techniques to team of 5+ employees
Holding employees accountable for sales goals
Formulating new ways to improve business
Retail Sales Associate, T-Mobile USA, Palatka, FL/Jacksonville, FL/Camarillo, CA 2004 - 2008
Attain sales quota each month
Counting registers at the commencement and close of each business day to verify accuracy
Counting/handling the stores’ deposit
Customer service on an individual and/or group basis
Technical assistance to those who desired or required it
Activating multiple phone lines
Demonstrating the many functions of our products to consumers
Responding to complaints in a professional manner
Training of new employees
Education
University of North Florida-Jacksonville, FL Earned BA 2009 English (Major)/Criminal Justice(Minor) Saint Johns River Community College- St. Augustine/Palatka, FL Earned AA, English and Criminal Justice 2005 (3.1 GPA) Pedro Menendez High School-Graduated 2003 College Ready Diploma (3.6 GPA)
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