Customer Service Quality Control

VLADIMIR Y. TITELMAN

**** ***** ****** ******

Denver Colorado, 80246

E-Mail: **********@*******.*** or Phone#: 303-***-****

OBJECTIVE

Seeking customer service/manufacturing position using my communication skills and experience to contribute to a positive company image and enhance customer satisfaction

SKILLS

Oral Communication Analysis Project Management

Written Communication Troubleshooting Teamwork

Detail Oriented Problem Solving Organized

COMPUTER SKILLS

Windows ’95, ’97, 2000 Windows NT Visual Basic

Word Word Perfect Excel

AutoCAD 2000 DBase Mgmt System III+/IV GW Basic

EXPERIENCE

Customer Service

• Listened to client problems and complaints to accurately identify their needs

• Offered cost-effective solutions to retain valuable customers

• Strong rapport building skills, received compliments for outstanding service

• Provided customer support with documentation and communication skills throughout 14 states

• Established comprehensible communications with various customers and engineers in government, facilities, maintenance and electro-mechanical fields

Technical Assistance

• Responsibilities included programming, testing and turn ups of control panels and security reader cards in Windows NT/UNIX environment with Internet support

• Duties included providing technical and lab support for engineers, working on next generation of heart-lung and dialysis equipment

• Participated in a feasibility study and installation design of the smoke detection systems for equipment rooms; design layout and selection of dust collection system

Quality Control

• Addressed various production phases involving prescreening, coping and quality assurance/quality control, insuring timely and accurate completion of tasks

• Accurate prepping and scanning of documents onto the Optical Disk with extensive use of Windows and software

• Work performed required contacts with clients, field checking of “as built” equipment, using catalogs and NEC code books

WORK HISTORY

HEI, Inc. Sr. Technician contract 03/10 to 08/10

ValleyLab/Covidien, Inc. Technician contract 01/07 to 05/09

Gambro BCT, Inc. Technician contract 08/06 to 12/06

Mayne Pharma(USA), Inc. Manufacturing Technician 06/04 to 04/06

Dharmacon, Inc. Lab Technician contract 12/03 to 05/04

Safeway, Inc. Cashier/ Produce Clerk 03/01 to 08/03

Qwest Communications, Inc. Operations Technician contract 03/00 to 02/01

Cobe Cardiovascular, Inc. Technician 10/98 to 02/00

OEA, Incorporated Quality Control Inspector contract 04/97 to 09/97

DPRA, Inc. Project Assistant 05/93 to 11/96

EDUCATION

Community College of Denver Computer Information Systems Certificate

University of Colorado at Denver Elective Courses in Electrical Engineering

Odessa Institute of Technology Mechanical Engineering

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