Shauna Sperle

Shauna J. Sperle

OBJECTIVE: To obtain a part time position that will utilize my organizational and management skills.

QUALIFICATIONS: I have taken on every position with excitement and enthusiasm. My management experience has come in a rapidly growing, fast paced environment. Currently, I work with Word, Excel, Word Perfect, Power Point.

EMPLOYMENT:

1998-2008 Unit Manager, Portfolio Collections, PREMIER Bankcard, Inc.

• Direct staff on daily, weekly and monthly goals as a team and as individuals

• Work directly with Human Resources to coordinate all interviews, hiring and capacity for Collections

• Work with the management team at setting goals and achieving them

• Rolling up a weekly report for all 3 sites hiring capacity

• Taking escalation calls from cardholders who are upset and/or questioning situtations

1997-1998 Unit Manager, Mail Operations, PREMIER Bankcard, Inc.

• Directed staff to meet deadlines for all incoming and outgoing mail

• Maintained daily and monthly reports for Mail and Credit Operations

• Increased productivity and brought department back to standard

1996-1997 Collections Lead, PREMIER Bankcard, Inc.

• Assisted in daily monitors and feedback of collectors in the 90-120 day level

• Coordinated work on unsecured and bankruptcy accounts

Prior to working at PREMIER Bankcard, INC, I worked for Marquette Bank from 1992 to 1995. I had a variety of different positions while working for Marquette, including Teller, Sales Associate and Teller Supervisor. I also worked at Cornhusker Bank in Lincoln, NE as a Teller Supervisor from April 1996 to November 1996.

EDUCATION:

1992 - Present AIB Courses including Principles of Banking, Basic Accounting, Introduction to Lotus, along with Excel. Group wise and Word courses through Training Partners.. I have also taken some Medical Transcriptionsist courses online with Allied Business School.

1987-1991 Sioux Falls Christian High School

INTERESTS: Big Brother Big Sister Program

Coordinator for Blood Drive at PREMIER Bankcard.

Department Captain for United Way Drives

Meals on Wheels

Assist with Girl Scout Troop

American Diabetes Walk

REFERENCES: Available upon request.

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