Customer Service Management
Resume:
Marquinn Jackson
Houston, Texas *7038
***************@*****.***
OBJECTIVE
To secure a position with a reputable establishment to utilize my Administrative, Management, Computer Networking System and Customer Service experience, while continuing to educate myself with relevant practice and experiences.
SKILLS PROFILE
• Proficient in Microsoft Word, Excel,
PowerPoint, Outlook, Linux(Fedora)
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
• Strategic Management
• Good customer-relations background
• Technical Communications
• Computer Information Systems
• Production & Operations Management
EMPLOYMENT HISTORY
ABM Security/ Andrews International
Command Center Operator
Houston, Texas Jan 2009 -(Present)
• Prepared and submitted on site accident reports
• Monitored / Operated Security Cameras
• Coordinate work strategies to increase customer satisfaction.
• efficient production of badges and grouping for proper access on to the perimeter
• Implicated improvement on shift change for continuance of tasks and on
going operations
AT&T U-Verse
Houston, Texas September –December 2009
• Installation of U-Verse cable and accessories
• Equipped vehicle with proper and necessary tools.
• Consumer satisfaction and completion of tasks in a professional manner
US Navy, USS Tarawa LHA1
AUXILIARY OPERATOR
San Diego, CA August 2007-July 2008
• Monitored gauges and flow meters and inspect equipment to ensure that tank levels, temperatures, chemical amounts, and pressures were at specified levels, reporting abnormalities as necessary.
• Awarded the letter of commendation as a major contribution in regarding the ships venting system, were we received over 700 vents.
• Replaced and discharged the vents that helped save the ship over $500,000.
• Inspected equipment, structures, and materials to identify the cause of errors or other problems or defects.
US Navy, USS Essex LHD2 June 2004-August 2007
REFUELING CREWLEADER
Sasebo, Japan
• Recorded operating data products and quantities pumped, stocks used, gauging results, and operating times
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurements of training effects
EDUCATION
ITT Technical Institute Present
• 72 credits towards an Associate’s Degree in IT Computer networking system
Contact this candidate