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Systems technical support analyst/User support technician

Barrie, ON, Canada
November 25, 2009

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*** *********** **. ****

Barrie, Ontario

L4N 7C5


OBJECTIVES: - To obtain a challenging position that would allow me to contribute my experience and technical knowledge in the IT industry.


Hardware: Install of operating system, Install of Drivers, Install of Anti-Virus Software

Operating System: Windows7, Windows Vista, Windows XP, Windows 2000

Application: Windows Office, Power Point, Microsoft Outlook, MS Office-2007

Computer Programming: DB9, SQL, HTML, Flash, PHP


Business-Information System 2009

Georgian College Barrie, ON CANADA

- Courses include: Hardware configuration, Networking, System Analysis and Design, Mainframe Zo/s, DB9, Advance Database, SQL, Personal Finance, HTML, Flash, PHP, Marketing



Communication Skill with English Language (CTRCL) 2006

- Major in Communication in English

Post Graduate Diploma in Marketing Managements (PGDMM) 2005

- Major in Marketing

Bachelor of Commerce 2003

- Major in Advance Accounting and Auditing


Certificate in Hardware Computer 2004

Certificate in Computer (CIC) 2004


CP Associate Computer Service/In home technician (Part-time) Present

Future shop, Barrie ON

- Provide technology assistance Client

- Maintain customer workstations and peripherals, including applying and updating virus detection software, browsers, IM clients, and multimedia applications; installing and maintaining peripherals such as (Laptop-Desktop) printers

- Apply system tools e.g., Diagnostic hardware test

- Maintain awareness of technology trends and current events in information technology e.g., security alerts

- Troubleshoot software and hardware problems on Client equipment;

- Perform equipment repairs as necessary;

- Provide in home support, router setup, sharing and networking, printer support;

- Assist in moving and setting up workstations and peripherals, including networking support

Lab Monitor/Technical Assistant (co-op)

Seneca College, Newnham campus, Toronto ON

- Assist students working with the on-line multi-media tutorial package while in labs and during office hours.

- Invigilate tests that have been created by the faculty team responsible for the content of ICA001.

- Mark assignments according to the marking scheme.

- Document problems that occur with the ICA on-line tutorials and work with Student Help Desk to correct any hardware problems.

- Document problems with the tutorial product and discuss with the technical responsible for coordinating the subject.

- Attend meetings to discuss the overall performance of the tutorial product.

Helpdesk/ Hardware support (co-op)

Atrium foot clinic, Barrie ON

- Troubleshooting problems associated with desktop computers

- Update user software to keep software up to date

- Set-up printer, copier and computer

- Support users in PC Hardware / Software issues and Network printing issues

Hardware and Networking Engineer 2004

Micro Computer System, NADIAD. INDIA

- Assisted clients with the installation of computer operating systems such as Windows 98/Windows XP;

- Tested hard drives and troubleshooted the installation of software drivers;

- Installed numerous software programs, such as anti-virus programs;

- Assembled computer systems;

- Assisted clients with technical questions regarding hardware components and software applications.


Available upon request

Contact this candidate