Customer Service Sales

Ryan L. Koch

Relocating to Melbourne, FL, from Churdan, IA 50050

(T) 515-***-**** (Alt) 515-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

Looking to build upon 17 yrs of dedicated professional experience in telecommunications and cablevision. I am looking to further my career in an atmosphere that allows me to be a team leader as well as a team player. I am organized, and detail oriented, as well as fun to be around. I have exceptional customer service skills. My ideal job would be to manage or train others in the technical aspects of cable, phone and internet. I am a fast learner and like to learn new things so could lead others in another technical field. I also believe customer service is crucial to a job well done.

PROFESSIONAL EXPERIENCE

Jefferson Telecom January 2003 to Present

Cable Specialist/ Telecom Technician

Jefferson, IA

Jefferson Telephone & Cablevision 1/2004 to present Jefferson, IA

Initially hired when Jefferson Telephone took over Mediacom in town to teach fellow co-workers cable as well as maintain and service cable business, have since taken over Grand Jct, cable. I managed the contractors while upgrading to fiber optics. I annually manage the summer help. My duties include all aspects of cable (installation, digital boxes, high definition boxes, trouble shooting, leakage testing and

fixing, mainline trouble shooting and correction, cable modems, high speed modems, locating underground phone, cable, and fiber, map reading and mapping, pre-wiring installation of new complexes in homes, motels, and apartments, hospital), and phone (dsl installs and high speed installs, outlet adding, trouble shooting, wiring, pedestal replacement), as well as internet (installation and trouble shooting). I have an impeccable service record. Experienced in bucket truck and with backhoe, line trenching for underground

(AZTEC and DitchWitch) machines. Maintaining head end, aerial and underground systems, including aerial line tree removal. Follows OSHA guidelines. Easily enjoys learning new product and techniques to improve job skills and performance, like to do to things by the book.

Mediacom August 1994 to January 2003

Cable Technician

Ft. Dodge, IA

Cable installation, trouble shooting, leakage testing and fixing, locating underground cable, map reading,

pre-wiring installation of new complexes in homes, motels, and apartments, on-call week at a time, digital boxes, outlet adding and installs, cable modems. I have an impeccable service record. Experienced in

bucket truck and with backhoe, line trenching for underground (AZTEC and Ditchwitch) machines. Maintaining aerial and underground systems, including aerial line tree removal. Follows OSHA guidelines.

Slumberland August 1993 to August 1994

Customer Service Sales Person

Ft. Dodge, IA

Customer Service Salesperson, greeted customers upon entering store, listened to their needs and advised

on best product. Specialized in TV, furniture, sleep products, and home furnishings. Filled correct paperwork for proper delivery and payment schedules.

EDUCATION

Iowa Central Community College

No Degree Course Work 1.75 yrs GPA: 2.55

Ft. Dodge, IA

KEYWORD SUMMARY

Technical, telecom, cable, gaming, surround sound, sales, perfectionist, confidential, detail oriented, internet explorer, outlook express, Microsoft, Troubleshooting

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