Customer Service Sales
Resume:
Debbie Johnson
South Daytona, Florida 32119
*********@***.***
Professional Summary
Manager of CVS Pharmacy for 7 years. Implemented customer service, and loss prevention techniques programs. Also a total of 15 years of retail experience. This has helped me hone my leadership skills.
Core Qualifications
• Outstanding interpersonal skills
• Strong verbal communication
• Quick learner
• Extremely organized
• Computer proficient
• Weekly payroll
• Customer service
• Accounts payables and receivables
• Inventory management
• Customer needs assessment
• Sales budgeting
• Hire/Training of personnel
• Merchandising skills
• Highly organized
• Self motivated
Experience
October 2003-April 2011
CVS Pharmacy
Daytona Fl, 32119
Manager
• Achieved top customer service in district by having my employees take that extra step when customers are in the store. The percent for the year of 2010 was 92%.
• Initiated contact with other stores in the area to build relationships with other managers, to help all grow within the area.
• Provided onsite training.
• Worked with outside vendors to have correct amount of product in the store, for upcoming sales.
• Assisted in opening of new stores, relocated stores. Part of my merchandising skills is part of successful store, which those skills come from experience. This helped raise sales, give great customer service, and had the products available.
• Maintained lost prevention methods. Controlled shrink, in 2010 shrink was 1.3%, was which the previous year was 1.8%.
• Unload trucks, organized stockroom, monitored inventory control.
• Maintain payroll budgeted hours to keep in line with sale budget.
October 1998-October 2003
Aetna US Healthcare
New Albany, Ohio 43054
Provider Relations/Customer Service
Provide customer service, which entailed discussing to members about their claims, plan, and providers.
Then promoted to relations and here my job was data entry of doctor’s credentials and address. Also processing of claims and helped patients with processing of their claims.
Education
Current
Ashford University, Iowa
Business Administration
Business associated, my focus was relevant coursework: Fundamentals of communication, strategic sales
Organizations
Helped organized and volunteer for Easter Seals, gather donations, organized and set up special events in store. Kept current with the news and helped with organize many walks for local charities.
References
Furnished upon request
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