Customer Service Human Resources

Jessica V Guzman

**** * *** **. *** Angeles CA **026

Cell: 650-***-**** email: ***********@*****.***

Education:

University of California Riverside-900 University Avenue, Riverside CA 92521 9/2006-08/2010

Bachelor of Science: Business Administration GPA 2.9 Concentration in Human Resources

Graduation Date: August 30th 2010

Canoga Park High School:-6850 Topanga Canyon Blvd. Canoga Park, CA 91303 9/2002-6/2006

Honor Roll GPA: 3.5 Graduated in 2006.

Work Experience:

Patelco Credit Union San Mateo Branch (member Center Rep)- 1200 South El Camino Real San Mateo CA, 94402.

Provide high quality customer service to the members while processing teller transactions.

Performed (cash withdraws, deposits, check cashing, money order selling, cashier checks selling, mortage loan referrals, auto loan referrals, investment referrals).

Show passion for Solving member’s problems while always demonstrating positive and energetic attitude. (always trying to find ways to make them feel happy and at home by showing that we care).

Adhere to company policies and procedures

Develop strong interpersonal and communicational skills by interacting with a wide range of customers.

Responsible for deepen the relationships that members have with the organization.

Bank of America/San Carlos Branch (Teller)- 760 Laurel St. San Carlos CA, 94070 10/15/2010 till present.

Constantly handling large volumes of cash

Gained the ability to accurately process transactions. (deposits, withdraws, transfers, money wires, foreign exchanges, check cashing, and sales of other products.)

Developed strategies in customer treatment. Interacted with a wide range of customers.

Developed strong organization skills. Prepared proof of work for pickup.

Ability to perform in fast moving environments.

Developed sense of priority.

Organization of sensitive customer information.

Adhered to banks policies and procedures.

Assist the supervisor in gathering proof of deposit and sending deposits to proof department.

Help the superiors in bringing new business to the bank by opening new business and consumers accounts or credit cards.

Used accounting principles when explaining or reviewing customers monthly bank’s statements.

Keep track of daily referrals.

File saving bonds, signature cards, and safe deposit cards in alphabetical and numerical order.

UCR Dinning Services (While in UC Riverside)

Worked in the Culinary Department preparing grad and go foods: Salads, sandwiches, soups, hot dogs, tacos, etc.

Worked in the different restaurants the university had: Mexican restaurants, Italian restaurant, Sushi restaurant and convenient store.

Wash dishes and clean tables around the dining area.

Keep work area clean and sanitized.

Give excellent service to students and customers who come into the dinning area.

Personal Qualifications:

Natively fluent in Spanish, peak and write.

Excellent verbal and written communication skills.

Strong Organization Skills and ability to prioritize

Computer oriented skills (Microsoft, excel, outlook, power point)

Fast learner

Quick adapter to changes.

Always shows positive and energetic attitude.

Degree concentration: Human Resources (knowledge of how people behave at work and what motivated them, took courses in business psychology and socio psychology)

Passionate for teaching and mentoring others: (taught 5-9 year old children at Sunday school in Restauracion inc.)

Ability to predict what customers need before they tell.

References:

Upon request

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