Customer Service Quality Assurance
Resume:
Monica M. Bias
Arlington, TX ***02
**********@*****.***
817-***-**** (H)
817-***-**** (C)
Job Objective
To obtain a job in a dynamic organization that offer growth based on performance & merit.
Education
Wichita East High School Wichita, Ks 8/2002 – 5/2003
Basic Studies - High School diploma
North Texas Job Corps Center McKinney, Tx 2/2003 - 4/2004
Vocational Training – Print Communications
Work Skills
Wal-Mart Corporation Keller, TX 5/2004 – 10/2008
Sales Associate
Ensure that each customer receives outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Assisted in floor moves, merchandising, display maintenance, and housekeeping. Assist in processing and replenishing merchandise and monitoring floor stock. Assist customers in locating merchandise. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts. Any other tasks as assigned from time to time by any manager.
AirServ Irving, TX 12/2008 – 4/2010
Team Lead
Cleaned American Airlines planes by ensuring that all items were in ordered before next flight. Vacuum floor changed set covers, washed windows in plane and in cock pit, pulled seats to make sure security has not been breached.
Paramount Staffing Fort Worth, Tx 12/2010-9/2010
Cinram Wireless
Incoming Quality Assurance
• Double-check the counts, as well as the quality of the product.
• I look at this in terms of throughput: the incoming quality of the product will help to determine the outgoing quality of my finished product.
Flash /Recovery
• Is the leading data recovery software for removable storage It can recover data and files from flash drives including USB flash drive, USB memory, Jump Drive, Pen Drive, Pocket Drive, Thumb Drive and many more USB flash drives.
Conductive Testing
• Cell constants must be matched to the analyzer for a given range
of operation.
Link Staffing 9/2010 – Now
Cinram wireless
Conductive Testing
• Cell constants must be matched to the analyzer for a given range
of operation.
RF Testing
• The digital revolution has transformed mobile radio into one of the most dynamic technologies of our time, and one of the fastest growing markets.
Equipment
Operated AB Dick 9910 and 9878 Printing Presses
1 & 2 Color Printing
Bindery Production
Customer Service
Reference
Mr. John McKenzie
Vocation / Lithographic Printing
1701 North Church Street
Mcinney, TX 75070
972-***-**** (Fax)
Contact this candidate