Engineer Customer Service

HAYDER A. AL WINDI

**** ******** ***** ***. **

Durham, NC 27705

919-***-****

*************@*****.***

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WORK EXPERIENCE

Customer service reprehensive and tier 1 support

Xerox Company Cary, Nc

• Responsible for monitor the quality

• Replacement of several hundred desktop and laptop computers

• Conversion of the agency mail client from Thunderbird to Microsoft Outlook for users in 89 local and branch offices throughout North Carolina

LTE drive test engineer

Avion Wireless telecommunication company Washington, Seattle

Responsibility

• Stationary test

• Make sure the site install probably according to company requirements

• Read and save the measurements of BTS parameters using hardware and software drive test tools

• Read and save the measurements of IBERF DL of each sector

• Read and save the measurements of IBERF UL of each sector

• Read and save the measurements of CSFB of each sector And make sure the US change the radio access technology from LTE to 2G/3G technology when UE receive call

• Mobility test to cover the site area responsibility

• Read RX level of each antenna

• Make sure there are no missing neighbors in each sector

• Make sure inter, inter, intra H.O perform

• Make sure there is no RX unbalance

• Make sure there is no antenna swap, antenna overshoot or over lap

Radio Frequency Optimization and Planning Engineer Technician in NOC department

Asia cell Telecommunication Company, Baghdad, Iraq 2008-2012

• Responsible for planning and optimizing new site according to the company budget

• Responsible for optimizing and troubleshooting the network

• Processing daily report (RNC performance report) from NDW web tool and generating network performance report

• On the basis of network performance report, suggesting parameter changes in the site which comes in TOP 5 offender list (based upon DCR and TCH accessibility) to improve KPI

• Performing RF parameter change through NOKIA OSS version 4.2 and 5.2 using MML commands or CM editor.

• Responsible for new built site optimization and passing 7 day KPI criteria for site acceptance

• Making weekly and quarterly network audit report.

• Alarm monitoring and escalating any hardware issue.

• Monitor and modified most of core equipments (GGSN,SGSN)

• Troubleshooting the GGSN and solve customer problems

• Monitor the interface connection (traffic and signaling ) with another equipments

• Provide reliable connection between GPRS network and other subnet work

• Suggesting TRX addition, deletion to enhance network performance

• Knowledge & exposure of UMTS/3G, GSM/2G and LTE/4G,

• Knowledge of Nokia, Huawei GSM equipments

• Worked with various operators like Huawei and NSN (Nokia Siemens Network)

IT Engineer

GLS Company, Baghdad, Iraq 2007-2008

• Designed LAN,WAN network

• Configured CISCO equipment (switches and routers)

• Performed troubleshooting of both WAN and LAN networks

• Responsible for routing data packets between offices using RIP, EIGRP, and OSPF protocols.

• Responsible for NAT the network using HDLC,PPP protocol with ISP provider

• Established and maintained a network of security by creating standard and extended access lists and secure the sensitive server in company like Sale server or other servers

• Installed, maintained and performed troubleshooting procedures on all computer networks in the Baghdad office.

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PROFESSIONAL EDUCATION

• B.S. in Electrical Engineering- University of Baghdad, Graduated in 2007

• Relevant Courses of Study: Satellite Communications, Fiber Optics Communication, Microwave, Antenna & Propagation, Digital Signals Processing (DSP), Computer Networking.

• GSM Fundamental Engineer Specialist Training, Baghdad, Iraq

• GSM BSS Engineer Specialist Training (BSC 6000 & 9600), Baghdad, Iraq

• CCNA Training (Switch, Router, TCP/IP, IOS, IP Routing, VLANs, Security, NAT, Wireless)

• Net Act OSS 5.2 Essentials

• Net Act OSS 5.2, Administration Reporter Essentials

• Net Act OSS 5.2, Administration Courses 1 and 2

• NETACT on job training

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EXPOSURE TOOLS

• Design Tool : MapInfo 7.5, 8.5, 10.0

• Drive test tools (TEMS, NEMO & JDSU )

• OPTIMA tools to check and monitor the traffic volume, H.O, Interference Analysis, etc

• CM analyzer tool like ACTIX, RVS (rollout verification system), IVS (Infrastructure verification system etc

• Antenna propagation tools (Tornado, Wizard )

• Other Tools : GPS and RF scanner

• Software/OS: windows 2000/XP and office 2003, 2007, VISIO, Outlook, 2010/XP, PowerPoint.

• Basic Unix skills

• Familiar with Analysis Drive test log file and Troubleshooting Networks

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REFERENCES

• Fouad Q. Alamir (General Director) E-mail: *****.******@********.***

• Ali Yahya (Senior Operation Manager) E-mail: ***.*****@********.*** 964-770-1107180

• Farkad Hassan (OMC Supervisor) E-mail: ******.******@********.*** 964-770-1107343

• Zaid Lateef (RF Supervisor) E-mail: ****.******@********.*** 964-770-1107502

• Gabriela Rife (Church World Service) E-mail: *****@******************.*** 919-***-****

Letters of Recommendation and training certificate available upon request.

Contact this candidate