Quality Assurance Sales

SANDY D’ANGELO

PO Box **** **********@*******.***

Coral Springs, FL 33075 _ 561-***-****

PROFESSIONAL SUMMARY

Detailed IT professional with over ten years’ experience in; Requirement Gathering, Computer Programming and Software Quality Assurance. Developed large and small scale systems following the SDLC methodology approach in both a waterfall linear model framework and agile iterative model framework. Highly perceptive with proven abilities to pinpoint and solve problems by monitoring quality assurance throughout the software engineering process; while collaborating with other test analysts, development team and other stakeholders. Performed certification for Finance/Accounting and Sales/Marketing software, functional requirements, products and prepared test documentation (test strategy and plans). Validated Credit Card business rules to ensure compliance with relevant policies, procedures and Federal Trade Commission. Contributed best practice recommendations to the development of the application. Significant hands-on experience conducting white and black box testing to validate back-end applications via SQL experience. Familiarized with automated testing tools and performed regression testing on front-end applications. Extensively developed and implemented Crystal Reports. Experienced in cross-platform environments including Client Server, Web Based Applications, AS400 and Mainframe.

TECHNICAL EXPERTISE

Operating Systems: MS-Windows XP/2000, AS400, IBM S/390, MVS/ESA

Programming Languages: T-SQL, stored procedures, SQR, Visual Basic, COBOL, CICS

Database Platforms: MS SQL Server, Oracle, Data Warehouse

Application/Tools: Cognos, Crystal Reports, Microsoft Office suite (MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access), PeopleTools, PS/Query, and SQL*Plus, VBScript

ERP: PeopleSoft

Testing Tools: Micro Focus/Compuware QALoad, TestPartner, QTP

Project Management Tools: Clarity

PROFESSIONAL EXPERIENCE

First Data Corporation, Coral Springs, FL Feb 2010 – Sept 2011

Sr. Compliance Technical Analyst

Responsible for verifying merchant payment for Visa and MasterCard transactions are in compliance with the Payment Cardholder Industry Data Security Standard (PCI DSS). Wrote test plans for the Fall and Spring release. Working within guidelines of SOX404.internal controls on financial risk assessment as related to Visa/MasterCard PCI transactions. Documented test procedures for internal auditor. Investigated and dissect information when transactions failed. Resolved incident report issues. Verified reviewed rules for the debit card interchange fees for the Durbin Amendment rule based on Federal Regulations.

Bluegreen Corporation, Boca Raton, FL Nov 2004 – Jan 2009

Quality Assurance Analyst

Responsible for testing customer sales / marketing campaign applications, finance / accounting applications and e-commerce applications to ensure the project meets the business functions while collaborating with developers and other team members. Ensure data integrity and data validation throughout the multiple environments across the application. Develop and implement quality assurance standards according to accounting standards and business requirements. Define and track quality assurance metrics such as defect counts. Facilitate quality assurance throughout the entire project life cycle following the SDLC methodology approach in waterfall linear model framework iterative model framework.

• Reviewed and analyzed business system requirements for testability and usability, consulted development staff with regards to system functionality to meet client’s requirements. I accomplished this task, which resulted in adding controls for current accounting statements.

• Developed and executed test plans. Wrote test scripts for sales and marketing campaign applications to verify the business needs to select qualified prospects to decrease marketing costs and increase sales and revenue for the inside sales and outside sales campaign application. I accomplished this task by writing SQL scripts, which resulted in resolving issues with the implementation of the marketing strategy.

• Developed and executed test plans. Wrote test scripts for finance and accounting applications to revise billing rules according to regulations and business needs. I accomplished this task, which resulted in preventing changing existing issued customer statement of account.

• Developed and executed test plans for complex VB.Net and ASP.Net and C# web applications and web-based e-commerce for user interface, functionality, compatibility, configuration, content testing and security feature testing in an agile environment. I accomplished this task, which resulted in becoming familiar in using the automated test tool, TestPartner and generating test VBscripts.

• Documented defects into bug tracking system.

• Executed load test on website applications to simulate different users. This resulted in resolving the performance issue with the application.

• Tested application security features, including session expiration, passwords and compatibility across multiple browser types.

• Designed test cases using white-box testing and black-box testing.

• Tested cross-platform of software on Oracle and SQL

Tech Writer/Developer

Report Writer. Responsible for analyzing business processes.

• Obtained requirements and documented in the Statement of Work for Property Management and accounting functionality.

• Gathered and documented business requirements to extract data from various applications to develop Business Intelligence reports to maximize revenues

o Statistical Analysis of: Breakage for Contracts, Policy regarding Credit Accommodation Ratio, Inventory Management Reports, Occupancy Lead Time, Owner Stays By Deeded Resorts, Point Reservations, Travel Trends, Participation and Utilization Inventory Management Reports.

• Created Crystal Reports and enhanced numerous simple to complex stored procedures, views and ad-hoc SQL queries.

• Developed a MS Excel application using Visual Basic code in the background for merging word and Excel to generate complex mortgage contracts which stream lined the process.

• Reviewed specifications for mortgage file documents for compliance with state and federal regulations.

EDUCATION

Education: S.U.N.Y. at Stony Brook University, Stony Brook, NY

Bachelor of Science Degree - Computer Science

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