Customer Service Representative

Myrna Signey

***** ***** ******

Cerritos, CA ***03

Cell: 626-***-****

Email: ********@*****.***

QUALIFICATIONS:

• More than 9+ years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems from the outset.

• Excellent working knowledge using Microsoft office.

• A team player, acknowledged as “Total Quality Customer Service Professional”.

EXPERIENCE:

04/07 – 07/09 Saint Gobain Performance Plastic Garden Grove, CA

Customer Service Representative

• Responsible for handling high profile accounts requiring extra attention.

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Managed high-volume workload with a deadline-driven environment.

• Assisted the accounting department with collections.

• Researched payment history and contacted customer in attempt to resolve payment issues.

• 95% success rate in collecting monies owned.

06/01 – 06/06 LA Chemical South Gate, CA

Customer Service Representative

• In charge of all customer service related duties and special account.

• Built excellent relationships with customers by providing them with unsurpassed efforts to assist them whenever possible.

• Excellent knowledge of products. Often times offering product recommendations to our sales reps for possible up-sells.

• Responsible for waste disposal related duties.

• Established relationships with waste management companies.

• Directed customers in correctly profiling their waste and manifesting.

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07/00 – 06/01 Great Western International Santa Fe Springs, CA

Customer Service Representative

• Specialized in Semiconductor account

• Served 3 major companies (Vitesse Semiconductor, Siemens Solar Industry and Trisep Corporation).

• Acted as the main POC for all problems or emergencies that occurred.

• Managed customer inventories to ensure min/max as required by customer.

• Responsible for contacting suppliers to locate critically required chemicals to arrange for emergency deliveries.

• Oversaw and manage warehouse inventory to ensure sufficient products are in stock.

06/99 – 07/00 AAA Glass Los Angeles, CA

Customer Service/Order Entry

• Established and maintained consistent schedule of servicing account while building up a sense of trust and dependability.

• Promotional product advertising of glassware.

• Developed ideas, products, speculative samples, and strategies for customers.

• Order processing and customer service relations.

EDUCATION:

Immaculata Academy High School Graduate Diploma Malolos, Bulacan, Philippines

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