Quality Assurance Manager
Resume:
R E S U M E
Carol Chamberlain
Highlands Ranch, CO 80129
Tel. 303-***-****
***********@*******.***
Objective: Continue my career in software application development serving as a lead or manager of IT Quality Assurance
Related Experience:
4/91 - Present: RE/MAX , LLC, Denver, CO
Senior Manager, IT Quality Assurance: (11/1/98 – present)
Manage QA department (from 2 – 5 persons) for internally developed software applications which include company’s enterprise client server membership and accounts receivable system (written in C+/Gupta/SQL), and the corporate Website (.net, Java, MS Sharepoint):
o Implemented and utilize Mercury/HP Test Director and MS TFS Test Manager for SDLC, test management, tracking, record/playback and status reporting
o Utilize both Agile and Waterfall SDLC methodologies – administer SDLC program change adherence for auditors
o Fundamental knowledge and Basic skills in SQL queries and relational database design
o Write, conduct, manage and track fully documented test plans and scripts
o Interpret and cover user requirements and system design specifications
o Design all User Acceptance test cases
o Provide user support for enterprise membership/billing system
o Manage test effort – coach, mentor, set priorities and timeframes to meet challenging due dates on multiple ongoing projects
o Work effectively with development team members – developers, business analysts, project managers and subject matter experts to bring quality products to production successfully and on time
o Skilled in MS office products including Word, Excel, Visio, PowerPoint, Project
o Demonstrate excellent written and oral communication skills
Manager, User Support Services and Quality Assurance: (1993-1998)
Manage staff of 8 providing all support services including product QA, user documentation, telephone support (external and internal), training, product distribution for a variety of internally developed software products including AS400 based billing systems, PC based accounting systems, CD ROM roster subscription, and the RE/MAX Web Site. Responsibilities include staffing, budgeting, escalation assistance, creating all test plans, working with programming staff on development planning and managing product release content & distribution.
Quality Assurance Administrator: (1992-1993)
Responsible for all alpha, beta and acceptance testing of PC based software products including Regional and Office billing systems and CD ROM Search/Query products.
Product Support Coordinator: (1991-1992)
Managed a software product support staff of 3, responding to over 1200 Real Estate Brokers utilizing an Office Management and Accounting System. Developed procedures for product release management, wrote software procedural manual, developed and implemented product's first full system test plan.
1/87 - 2/91: Bridge Computer Systems, Inc., Lakewood, CO
Product Manager: (5/89- 2/91)
Assumed broad responsibilities for development of support services for an emerging multi-platform (Unix, DG, MS-DOS, etc.) Accounting System written for the Equipment Leasing Industry. Assisted in original product design, performed all system testing and wrote all user documentation. As product was brought to market, developed pricing plan, trained personnel to assist in customer support & training, performed all marketing and sales efforts including writing sales materials and direct sales calls. Sold and performed complete customer implementation/conversions through balancing at mid-size to major financial institutions.
Customer Support Manager: (1/87- 5/89)
Supervised and assisted in direct telephone support of Equipment Lease Accounting Software System on DataGeneral mini-computers (turnkey) to over 120 national customers. Wrote user documentation for all developing modules, conducted weeklong training courses at customer facilities (banks, captives and independent leasing companies of all sizes), performed data processing conversions and consulting projects involving office and operational accounting automation.
5/78- 12/86: Cobblestone Corporation, Boston, MA
Vice President, Lease Operations: (3/82-12/86)
Responsible for originating all operational procedures for a small (22 employee) bank-owned equipment leasing company in the areas of data processing, credit, collections, property/sales tax collection, contracts administration, funding, and office management. Automated office and accounting dept. and was responsible for ongoing operations including hiring and training staff. Managed staff of 10. Had lending authority up to $50M per transaction and full signing authority as an officer of the company.
Contracts Administrator: (5/78-2/82)
Prepared, negotiated, and administered all equipment leasing contracts, both "in-house" and as a service to local banking institutions, from large leveraged tax-oriented project financing to small ticket equipment rentals.
5/76-5/78: BayBanks, Inc., Boston, MA
Contracts Administrator, Equipment Leasing Dept.:
Responsible for lease contract preparation, equipment purchasing, asset management, preparation of accounting entries, computer analysis and pricing, and customer service.
Education:
B.S., Elmhurst College, Elmhurst IL, Political Science
Experience using Following Tools/Environments:
o Microsoft Team Foundation Server/Visual Studio 2010 Test Manager
o MS Sharepoint
o HP/Mercury Test Suite (Test Director/WinRunner)
o SQL Query Analyzer/Relational Data Base Structure/Design,
o MS Office (Word, Excel, Outlook, Access, MS Project, Visio)
o Impromptu Cognos Report Writing Tool
o Windows 7, MS-DOS, Visual FoxPro-DBF, Unix, AS400-DB2, DG AOS/VS
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