Quality Assurance Project Manager

Professional Summary

Over ** years leadership experience in Information Technology (IT) for federal and state government, banking, retail, and utility organizations. Outstanding communication skills and expertise forming strong business alliances, selling ideas, and coordinating projects. Accomplished at producing exceptional results as business analyst, project manager, systems integrator, quality assurance consultant, and technical trainer. Adept at providing leadership and direction to staff and associated organizations. Strong technical skills combined with ability to turn abstract concepts into efficient operational systems.

Experience and Achievements

Establish, implement and refine operational policies and procedures applicable to software testing, defect management, configuration management, building and maintaining test labs, change control, and release management to improve overall quality assurance.

Mentor company management and employees on benefits of unifying common processes to reduce duplication of effort.

Continue improving standards and processes related to software quality assurance (SQA).

Administer testing tools such as Quality Center, Quick Test Pro, LoadRunner, Quality Assurance Inspect.

Set up Quality Center requirements traceability to test case and execution.

Managed teams of up to 15 people producing $5 million of revenue annually, including hour allocation, training, recruiting, payroll and benefits.

Created proposals, requests for projects and sold consulting contracts.

Oversaw overall program coordination of defect council, shared QA test environments, testing effort and coordination of offshore resources improving defect resolution time by 50%.

Work with project managers and release managers to ensure communication of business needs in line with Information Technology deliverables.

Meet with end users to assure accuracy of defined requirements.

Collaborate with development to insure business needs, both documented and undocumented, are met.

Design and execute integrated test scenarios to get best coverage in shorter cycles.

Help prioritize deliveries and defects based on severity and priority.

Consult with business on problem isolation prior to turning over to IT as work item.

Verify data in MS SQL server against data on websites, compared values to converted Oracle database using TOAD.

Acquire new business opportunities and reinforce value of QA by illustrating benefits QA contributes to projects and how its processes can assist in achieving goals.

Consult on integrating several software applications involving dispatch, service, power, meter outage, history and work order management systems for utility provider.

Led integration testing of data warehouse information swap with point of sale equipment, identified risks for both IT and business units saving 6 months development time.

Reviewed project specifications and question areas where gaps were evident to advise management about resource issues and solutions. Identified and communicated risks and issues to project managers, directors, and third party vendors, locally and offshore resulting in 100s of hours of project time saved.

Increased efficiency by customizing processes within business units, allowing integration with other units to reach common standard of third party software acquisitions. Achieved savings of about $90,000 per year.

Coordinated effort with development, system testers, build and delivery, operations and release groups to insure timely delivery of operating system release. Assured quality in deliverables and multi-platform integration.

Work History

Lead Quality Assurance Consultant for Global Retail company 2012–present

Nike, Beaverton OR

Lead Quality Assurance Consultant for Federal utility company 2010–2012

Bonnevill Power, Wa

Senior Quality Assurance Consultant for multi-state utility company 2004–2010

PacifiCorp, Portland OR

Quality Assurance Consultant at local utility company 2004

Portland General Electric, Portland OR

Integration Quality Assurance Consultant for national retailer 2002–2004

Hollywood Entertainment, Wilsonville OR

Quality Assurance Consultant for national software developer and retailer 2002

Timberline Software, Portland OR

Process Consultant for government agency 2001

Oregon Department of Transportation, Salem OR

Senior Quality Assurance Engineer at international laser imaging company 2001

Electro Scientific Industries, Portland OR

Project/Release Manager for information storage division of international corporation 2000–2001

International Business Machines (IBM), Portland OR

Regional Operations Manager for Northwest regional office of national consulting firm 1999–2000

Information Management Resources, Inc. (IMRI), Portland OR

Education

Programming Certification 1989

Control Data Institute, San Francisco CA

Criminal Justice Studies 1982–1984

San Francisco Community College

Computer Skills

ASP, Computer Aided Drafting (CAD), Database 2, GIS, HTML, Java, JCL, LoadRunner, Mercury Quality Center, Microsoft servers, Microsoft SQL, .NET, Oracle, Point of Sale software, Quality Assurance Inspect, Quality Center, Quick Test Pro, satellite communications software, SCADA, TOAD, Visual Basic, Windows OS, Windows Office Suite, XML

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