Customer Service Sql Server

Rashmi Raj

Email: **********@*****.***. Contact (Mob): 991-***-****

Objective:

To obtain a creative and responsible position within the GIS field that will allow me to utilize and build upon my knowledge/skills of Remote Sensing, GPS, Geographic Information Science (GIS) & its applications as a developer, and to further my experience in this field.

Professional Summary:

As a GIS expert having more than 5+ year experience in Development and customization of various GIS applications, analysis is using Visual Studio.Net /2008/2010 (C# ) with ESRI ArcGIS Server 9.3/10. The Spatial and Non Spatial databases worked upon are ArcSDE 9.3/10, SQL Server 2008.

• Hands on experience in Design and Editing of Personal Geodatabase and Enterprise Geodatabase.

• Hands on experience in Digitization and Data Conversion from CAD to GIS using AutoDesk Map and ArcInfo Workstation.

• Hands on experience in SQL Server, Design, Maintenance, Writing Queries, Stored Procedures, Views, Functions .

• Hands on experience in Customization of ArcGIS Desktop .

• Hands on experience in Development of WebGIS Applications using ASP Map 4.0.2.

• Hands on experience in Data Collection, making maps using GPS and DGPS.

• Hands on experience in Development of User Interfaces using HTML, JavaScript, XML, CSS, and ASP.Net.

• Hands on experience in Development of Windows Applications using Mapobjects and ArcGIS Engine.

• Hands on experience in Development of WebGIS Applications using ArcGIS JavaScript, ArcGIS Flex API and Google Maps API.

• Extensive experience in all stages of Software Development Life Cycle (SDLC) including Requirements, Analysis, Design, Development, Implementation, Testing, Deployment and Maintenance of various web applications using Microsoft Technologies.

• Hands on experience in Team Coordination, Team Management, Task Allocation and providing Status Reports, Managing Issues and Concerns.

• Good written and verbal communication and presentation skills.

• Currently Working as GIS Specialist in JSYS(World Bank Project for Minor Irrigation in the state of Karnataka-India).

Project Summary:

Environment: ASP.Net (C#), ArcGIS Server 10, ArcGIS Desktop 10, ArcSDE 10, SQL Server 2008.

1.WaterShed Management, KSRSAC.

(Project Scientist) 02/2008 – 2011

Information Analyzer is a data mining tool which compiles the data from multiple databases to generate various users required reports and Maps. The returned data can be mapped onto a map control, grids, charts and crystal reports, using the available functionality within the application. The map control generates locations identified in the query on a map. It is a windows application. Integration of administrative hierarchy up to village level.

Responsibilities:

• The Information Analyzer is built, designed with ArcGIS Server 10 and .NET framework 2.0, Visual studio 2008.

• ArcGIS Server 10 is used to Design and Development of Map Functions like Query Builder, Buffer, Zoom In, Zoom Out, Print, etc.

• Arc SDE, MS SQL server 2008 is used as backend database and stored procedures are used extensively.

• Involved in making of Charts, Calendar generation of “custom Query” screen which shows the result in grid, chart and calendar.

• Support for existing applications.

Skills : ArcGIS Server 10, C#, ASP.Net, Arc SDE, SQL Server 2008.

2. Automated Tank Information System,

JSYS . (GIS Specialist) Ongoing-- 2011-2012

JSYS has already converted their Tank information of Karnataka State project Tanks to CAD. As JSYS decided to convert their complete Tank network to Web Application , this requirement is being accomplished using Visual Studio (C#), Arc SDE 10, Arc Server 10 , Custom Tools and Google Map APIs. Jquery is being used for GUI.

Responsibilities:

• Study of Client requirements.

• Verification QA/QC of tank toposurveys, Geo rectification and Geo referencing.

• Area Volume Relationship extraction out of contours.

• Export data from Auto Cad Software to ArcGIS Desktop.

• Rectification, Georefrencing of Data of Tank information.

• Making all the Data in Geodatabase (ArcSDE) format.

• Development of GIS tools as per client requirement using Arc objects.

• Support to existing system.

Skills: ArcGIS Desktop 10, Arc objects. ArcSDE , SQL Server and Visual Studio 2008.

Educational Qualification:

• Mtech in GeoInformatics KSRSAC(Karnataka State Remote Sensing Application Center )-VTU Extension Center,Bengaluru-01.

CGPA-8.17, SGPA-9.45.

• B.E. in Electronics & Communication from Vemana Institute Of Technology, (Affiliated to

Visveswaraiah Technological University) Bengaluru, June 2003.

Percentage- 68.8%.

Industry exposure and experience:

HCL Comnet (Oct 2004- 2008 Jan) --- 28 months

Worked as GIS System Analyst for Central Administration Team as contingent worker in Goldman Sachs & Co.

Core responsibilities include:

• Active participation in transition of Central Admin Team, which takes care of Provisioning of Accounts for Clients & Employees Exchange Accounts, SecurID, ACF2/RACF Mainframe Accounts, FTP Accounts, KerberosID, SAMS, Orchestria & most of the function of Change Management from New York & London geographies.

• Understanding the Business Culture and Client Infrastructure and setting up relevant measurement statistics like SLA, KRA.

• Creation of Geo database for Citrix Servers.

• Initiated Knowledge Transfer for the new hires.

• Review Productivity and Quality of Individuals within the Team.

• Meeting regularly with Management to ensure goal setting and realization of the same.

• Identify the current competencies of individuals and provide training for development in required skill set.

• Promote teamwork and responsiveness of individuals in their areas of responsibility through support and mentoring.

• Providing timely Analytical and statistical reports for the client and managements with 100% accuracy and data integrity.

• Setting up work flow, guidelines and procedures for ensuring all requirements of the client and the process.

• Single point of escalation for the team, ensuring a timely and accurate response for Process & Technical challenges.

Technical Functions in Brief

Asset Management Project:

High Resolution Satellite Images from Quickbird / Ikonos

o Google Earth images were considered for planning and initial activities, for towns where HR satellite data is not available

• Geo referenced satellite data in Geo tiff format.

• Boundaries of towns in shape file format

• SLD data as collected from department would be made available

• PDF files of layouts 1 : 5000 scale index maps and 1: 1250 scale maps of 250 m grid

• Grid layout in shape file format in UTM Z 44

• Base station co-ordinates and its location with description

• Contact details of TNEB staff for the town / Circle / Region

• Boundaries of town

• The Differentially processed data for all assets submitted, along with the raw data. Each point given the unique number as marked in the field.

• The processed GPS data of assets superimposed on to the satellite data to confirm its positional accuracy with respect to the nearby features like building / compound walls, junctions or any other visible permanent structure.

• The DGPS co-ordinates as surveyed given – as attribute in the table.

• For underground assets, the pipe locators has been used. The location of underground assets marked using GPS or thru offset measurements from the nearby structures / features.

• The location of these structures can be marked on the base map / satellite data.

• For underground network of service connection from the service/feeder pillar, the end point of meter / house connection been given a unique number. Unique Code within the 250 m grid.

• The same also has been marked on the map, precisely. Geo database of Assets been created

Accenture Services Pvt Ltd. (Oct 2003 to Oct 2004) – 12 months

Worked as a customer service representative, for a Technical process.

Core responsibilities include:

• Provide the customer with high quality Tech support

• Spoc for the COPC awareness

• Communicate all process and client changes to direct reports within specific timeliness promote the use of all center communication tools.

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes training employees; planning, assigning, and directing work; appraising performance on a semi-annual basis;

• Actively participate in problem solving.

Provide excellent customer service / support, ability to work well under pressure,

Develop team members in both sales and service skills through monitoring;

Coaching and mentoring Willingness to adapt to flexible schedules based on

Business needs.

Technical Skills

Operating System Windows XP/Vista/7 Ultimate.

CAD Tools AutoCAD Map 3D 2008

GIS Tools ArcGIS Desktop 9.3/10, ArcGIS Server 9.3/10, ArcGIS Engine 9.3/10, ArcSDE 9.3/10, Erdas.

GPS Garmin Handled GPS

Development Tools C#.Net , ASP.Net , Web Services , COM .

Languages SQL, XML/XSL, C and HTML.

DBMS SQL Server 2008/2010, MS-Access, ArcSDE 9.3/10.

Reporting Tools Visio Reports

Script Languages JavaScript , Action Script

APIs Google Maps , ArcGIS Server JavaScript API , Flex API

Web Servers IIS

Training Experience:

• Developing Applications with ArcGIS Server Using the Microsoft .NET Framework, KSRSAC Feb 2011.

• Programming with ASP.NET, under the guidance of Mr. HariBabu GIS Developer \ Consultant at Office of State Lands and Investments, Cheyenne, Wyoming. November2010.

• Introduction to C# Programming with Microsoft .NET, Bangalore.

Personal Details:

• Father’s Name: N. Rajanna

• Mother’s Name: R. Parijatha

• Nationality: Indian

• Date of Birth: 23-07-80

• Marital Status: Married

• Address:#19,Heerachandh Road ,CoxTown, Bengaluru-560005.

References:

• Available on request.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

(Rashmi Raj)

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