Executive Assistant

SUMMARY OF QUALIFICATIONS:

• Executive level administrative support; 17+ years of experience.

• Exceptional customer service and people skills.

• Strong communication, organizational, and problem-solving skills.

• Capability of managing simultaneous projects and successfully meeting deadlines.

• Demonstrated ability to work independently.

PROFESSIONAL EXPERIENCE:

Department of Transportation Federal Highway Administration, National Highway Institute: contracted by Sevatec, Inc. – Arlington, VA

Executive Assistant 10/2009 - Present

Manages and maintains daily scheduling of activities and itineraries. Coordinate communication between the field and the main office, process invoices, prepare and reconcile expense reports, track expenditures, coordinate extensive travel and manage the calendar for the Director. Coordinate staff training. Process confidential and HR documentation. Maintain corporate memberships, including updating content, contacting members and vendor payment. Cultivate relationships with vendors, executive level staff and general population. Responsible for registering the Director for industry conferences, seminars and training. Maintain COTR requirements for Director. Responsible for COOP planning. I have offered administrative guidance and created operating manuals and procedures to be used in the office. I manage schedules for training/conference rooms; provide master schedule and setup information, audiovisual and technical services and equipment requirements and inventory, arrange for catering, parking, and security. Responsible for providing administrative guidance and support to other support staff. Conduct maintenance inspections of offices, training/classrooms, and meeting facilities; prepare work orders for the facility; order supplies, maintain furniture and equipment inventory. Manage operations of support services staff, coordinate workload and administrative duties. Responsible for arranging property maintenance and emergency situations. Responsible for spatial order and suite related needs. Coordinate the on-boarding of new/transferring members into the department. Manage long term storage. Meet with support staff to conduct analysis of complex administrative functions and work processes to determine effectiveness and efficiency. OneNote, Excel, SharePoint and other systems are used to track projects and responses to correspondence and requests.

Housing & Urban Development via NAI Personnel contract - Washington, DC

Executive Assistant to CIO and Legal Assistant to Office of General Counsel 1/2008 - 9/2009

Provide executive level support to government personnel such as CIO’s. Provide assistance as legal aid to lawyers. Submit and track expenses. Manage grants and contracts maintenance and closeout. Maintain database, edit reports, letters, memos and legal correspondence. Maintain heavy scheduling and meeting coordination as well as organize conferences and travel. Serve as internal/ external liaison. Maintain confidential documentation and update national database. Oversee, direct and screen visitors, mail, email and phone calls for executives. Filter vendor requests and suggest new products/ companies to CIO.

Washington Mutual Home Loans - Upper Marlboro, Maryland

Executive Assistant for VP of Metro Region 1/2007 – 12/2007

Obtained loan applicant information, analyzed applicants financial status, credit, and property evaluations to determine feasibility of granting loans. Communicated to the customer available loan options as well as corresponding terms of service. Reviewed loan agreements, contracts for completion, accuracy, while processing agreements according to the policy. Developed new business by prospecting and evaluating qualified leads. I remained abreast of new types of loans and other financial services and products to better meet customers' needs. Scheduled meetings and conference calls and performed various administrative responsibilities for the Regional Vice President.

Mortgage America Companies, LLC – Silver Spring, MD

Office Assistant / Assistant Loan Coordinator 4/2006 - 12/2006

Provided administrative support to branch manager and staff of six. Created monthly employee incentive options. Attended networking and special events to market the company name and grow business. Originated and submitted loans into system. Ordered credit, title, hazard insurance, appraisal, and payoff documents. Reviewed HUD1/Settlement Statement Reviewing closing documents, closing instructions from lender, notarized documents. Established curriculum and participated actively in training

Sparks Staffing Co. - Washington, DC

Executive Assistant (Facilities at GWU and Trinity College) 3/2005 - 3/2006

Provided administrative support to executive staff such as audit daily and hourly time sheets each month for correct data and budget assignments, answer and direct calls, coordinate domestic and international travel arrangements, maintain contact lists and memberships. Dispatched workload information to employees, provided account receivables, and payable support. Maintained budget, payroll, and prepared financial reports. Responsible for records management and document processing. Allocated Parking. Directed all building related services. Supervise custodial and security staff. Specialize in transportation, acquisition, and disposal of equipment. Ensure company insurance and licenses (e.g. elevators) are up to date.

George Washington University – Washington, DC

Executive Assistant to 4 Department Directors 2/1999 - 2/2005

Coordinate schedules and activities, interviews, and office and departmental activities. Maintained calendar and coordinated travel for 4 directors. Ran monthly reports. Procured office space, equipment and furniture. Ordered and maintained office supply inventory. Prepared reports and maintained consultant invoices. Prepared, monitored and submitted payroll for employees, contractors and temporary staff. Maintained and reconciled company credit cards and arranged domestic transportation and travel for the directors. Organized and maintained confidential files. Coordinated orientation and training of new employees. Assisted in creating the departmental training newsletter. Coordinated annual company functions including the United Way Campaign. Volunteered as Beta tester for Oracle system upgrades. Following 9/11, created departmental emergency preparedness evacuation plan and kit.

Alliance Business Center – Washington, DC

Executive Client Assistant 2/1996 - 2/1998

Provided Virtual office space, personalized telephone reception services as well as administrative support to businesses on an as-needed basis. Generated monthly reports and invoices, collected payments.

Enterprise Federal Savings and Loan- Oxon Hill, MD

Customer Service Representative 1994 - 1996

Established share accounts, savings services, loans and loan services by conducting interviews, completing necessary documents in compliance with audit requirements. Assisted members with account-related needs. Answered member inquiries and provided information in accordance with policy. Ensured branch compliance with audit and security standards, policies and procedures, and loss prevention measures.

TECHNICAL SKILLS:

Proficient in various commercial and industry specific software applications – Business Objects, Oracle Accounting Applications, Genesis, Realm Lease, Calyx, MS Office 2007 & 2003 (Word, Excel, PowerPoint, and Outlook), and SharePoint

EDUCATION:

Prince George’s Community College – Upper Marlboro, Maryland

Coursework: Business Administration

Professional Business References Available Upon Request

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