Customer Service Technician

Michael David Gabourie

**** ***** ******

Dallas, TX. 75236

Home phone: 972-***-****

Email: *******@******.***

Objective:

A challenging and equally rewarding opportunity, that is a critical link to customers. I continue to maintain skills in solving customer problems and supervision as well as, the repair of digital, optical and analog electronic equipment. I also would like a full range of supportive benefits, and career path that equals my ambition.

EXPERIENCE:

11/23/2002 – 07/15/2010

Bestbuy Service Center

600 Enterprise Rd. Suite 301

Flower Mound TX. 75028

• Bench Technician III

Responsible for trouble shooting and repair, to component and board level of TV’s and DVD/VCR Audio equipment.

10/1998 - 09/2001:

Fujitsu Network Communications

2791 Telecom Parkway

Richardson, Texas 75082

Customer Return Goods:

• Bench Technician III, Technician IV, Lead of repair

• Supervisor overseeing 28 persons for the repair and modification of Fujitsu Network Communications fiber optic network systems.

• Laterally transferred to an test engineering position, This position required the engineering of new systems tests and provisioning of Fujitsu equipment as well as writing test procedures and TL1 script files to speed up the provisioning time of the new test systems. I was also tasked to conduct training for the operation and provisioning of this new equipment.

02/1985 - 10/1998

Communications Test Design Inc.

301 E Pecan

Lancaster, Texas 75146

Computer Repair and telecommunications repair:

• NIC card repair

• Repair of PC equipment to include desk top and lap tops

• Modem Repair

• Monitors/ terminals repair to component level.

• keyboard repair

• Printer repair laser, inkjet, thermal and dot matrix

• Repair to component level of HV circuits, power supplies, and Video circuitry. Replacement of CRT's.

• Refurbishment of monitors.

• Repair of telecommunications trunking and switching systems to component level.

• Supervisor of field service.

EDUCATION:

1998 -2001:Fujitsu Network Communications-Richardson, Texas

Obtained certificates of training to include Interpersonal Managing Skills, How To Build A better Team, Business Writing Workshop, ongoing management training. Trouble shooting and turn-up of the following Fujitsu systems, 150/600 ADM, 2400ADM, Flash192, Flashwave 150,Flashwave 2400,Flashwave 320G,OADX, FLM Network engineering, SAP 4.6c Basic Navigation, SAP LO110 Customer Service, SAP Super-user, Siebel Basics.

1982-1984:

VIDEO TECHNICAL INSTITUTE Dallas, Texas

Associate Degree

Extensive training in digital and analog circuits troubleshooting and repair.

SKILLS:

• Supervisor

• Thorough understanding of switch and digital network operation

• Familiar with local and long distance switch networks, dialing plans and transmission plans

• PC Skills include repair, operation, and the installation of hardware and software.

• Repair of Optical Transport systems.

• Trouble shooting to component level.

• PC, TV, Monitor, VCR, Radio repair.

• Strong Analog and Digital background.

• Ability to read and interpret schematics.

REFERENCES: Available on request

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