Hotel Management or other hotel/resort service position
Resume:
Thomas A Katzner
***********@*****.*** P. O. Box 1394
Beloit, Wisconsin 53512
OBJECTIVE
Seeking employment as a Guest Service Representative with the Courtyard Rockford.
WORK EXPERIENCE
11/2009 to 8/2010 Boston Market
Glendale, Wisconsin
Assistant General Manager
Overall management and supervision of entire limited service restaurant.
1/2000 to 7/2009 Cracker Barrel
Rockford, Illinois
Associate Manager
Assisted in the overall management of this very busy restaurant and retail store. Areas of managerial focus rotated throughout my employment.
10/1997 to 1/2000 Best Western Midway Hotel
Elk Grove Village, Illinois
Director of Food & Beverage
Assisted in the turnaround of F and B at this airport property. Established tighter controls to eliminate complaints. Directed Asst. F & B and Executive Chef. Coordinate all Fand B in hotel.
5/1997 to 8/1997 Sheraton Madison Hotel
Madison, Wisconsin
Food & Beverage Director
Hired, trained and evaluated of all Food and Beverage staff. Sold, detailed and forecasted Catering events. Directed Executive Chef, Assistant Food & Beverage Director, Catering, Banquet and Rest. Managers. Managed all F and B costs and profits.
7/1995 to 2/1997 Sheraton Inn Mayfair
Wauwatosa, Wisconsin
Food & Beverage Director
Managed and supervised all Hotel Food and Beverage staff. Improved communication, quality of service and employee communication. Revised menues. Handled all Food and Beverage marketing and promotions. Improved cashiering procedures. Generated forecasts and budgets. Controlled purchasing and inventory. Controlled food and beverage costs. Hotel Manager on Duty when General Manager was not available.
3/1990 to 7/1995 Sheraton Inn Milwaukee North
Brown Deer, Wisconsin
Food & Beverage Director
Complete direction of Executive Chef, Assistant Food & Beverage Manager, Banquet Manager and all line staff employees. Recruited, hired, trained and evaluated all F and B staff. Implemented crosstraining programs to improve efficiency of service. Improved quality of service and employee attitudes. Reduced costs by tightening inventory controls. Developed and implemented all Restaurant and Lounge promotions to improve revenues. Improved cashiering accountability and procedures. Compiled all Catering and outlet forecasts and budgets.
2/1982 to 2/1990 Americana Lake Geneva Resort
Lake Geneva, Wisconsin
Food & Beverage Director
Monitored and supervised seven Restaurants and five Lounges. Coordinated Executive Chef, Executive Steward, Beverage Director, Banquet Manager and four Restaurant Managers. Assisted all department managers in hiring, training and evaluation of all resort food and beverage staff. Developed and implemented tight purchasing and inventory controls. Created and hired all food and beverage advertising, promo and entertainment. Compiled and instituted all department forecasts and budgets. Redesigned menues and marketing strategies to reflect changing goals. Increased off property Catering to increase revenues. Achieved employee stability and moral despite uncertainties and impending sale. Tightened budget by solely operating Food and Beverage without an assistant from 1988-1990. 1984 to 1985 worked in the dual capacity of Assistant Food & Beverage Director and Beverage Manager. Assisted in creation of a new lounge. 1982 to 1984 worked as Beverage Manager.
10/1968 to 2/1982 Playboy Resort and Country Club
Lake Geneva, Wisconsin
various Food & Beverage Management
Beverage Manager 1978 to 1982. Coordinated nine lounges and all Banquet Beverage functions. Hired , trained and supervised staff of 35 bartenders and barbacks. Achieved lower beverage costs. Handled ten entry level management positions to achieve advancement to Convention Services Manager and Assistant Food and Beverage Supervisor.
EDUCATION
9/1968 to 6/1971 University of Wisconsin Whitewater
Finance and Economics
9/1966 to 6/1968 University of Wisconsin - Waukesha
Undergraduate
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