Customer Service Management

PAUL JACOB

**** ******** ***** ******* *******, IL 60195

224-***-**** ~ ********@***.***

OBJECTIVE Seeking a position in the Information Technology industry that is focused on attention to both internal and external customer service and allows for the application of formal education and training in computers and networking.

EDUCATION DeVry University – Addison, IL Graduated: 06/11

Bachelor of Science in Technical Management

Concentration in Network & Communications Management

ITT Technical Institute – Mount Prospect, IL Graduated: 06/09 Associate of Applied Science in – Computer Network Systems

SKILLS

• Experience with Active Directory, routers and switches

• Structured cabling

• LAN/WAN technology and application

• Network standards and protocols

• Have worked with XP and Server 2003

EXPERIENCE Maryville Academy – Des Plaines, IL

Help Desk 06/09 – 11/09

Intern 03/09 – 06/09

• Installed programs on computers

• Replaced RAM’s on computers

• Set up computers for meetings/training

• Installed and replaced printers

Osco Drug – Hoffman Estates, IL 05/02 – 09/04

Cashier/Clerk

• Developed pictures

• Worked on the floor, providing stellar customer service to patrons

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