Quality Assurance Sales

MICHAEL A. WALKER

** ******** ****** **** ******, NJ 07017 Home: 973-***-**** Cell: 973-***-**** Email: ********@*****.***

Quality Assurance professional with 10+ years experience in testing systems and training staff. Strong analytical and technical knowledge in database testing skills.

TECHNICAL PROFICIENCIES

Software: Microsoft Exchange Server 2003, Microsoft Windows Server, CompTIA Linux+/Linux Server Administration, Packet Tracer, Boson, Forensics Toolkit, Unix, Microsoft Office, Microsoft Word, Lotus Notes, Visual Basic, OS/2, DOS, Lotus 1-2-3,PVCS, Microsoft Developer, Sybase, SQL Server, SQL-Windows, Windows-NT, WinRunner, SUN Microsystems

Hardware: Computer Maintenance, Cisco Routers and Switches, Configuration of Internal and External Hardware

Mainframe: JCL, TSO/ISPF, FILE-AID, CMS, CICS, IDMS, OLQ, CICS Playback, Verify, CATS Editor, FDL/PDL, MVS, VSE, COBOL/COBOL II

DB2 Facilities: QMF/SQL, DB2, Pro-Edit, SPUFI, XDB Workbench

EDUCATION

2010 – 2011 Anthem Institute, Jersey City, NJ

Computer Networking and Security Diploma Program

1984 -1996 Prudential Insurance Co. of America, Roseland, NJ

Mainframe Programs, PC Software, and various testing tools

1982 – 1984 Howard University, Washington, DC

Architecture – 2 Years Completed

WORK HISTORY

2006 – 2010 CABLEVISION SYSTEMS, Newark, NJ Customer Support Representative

Resolved billing inquiries, disputes, payments, change of service requests, and general technical inquiries through troubleshooting support. Dispatched trouble tickets for service problems to field technicians.

2003 – 2005 MACY’S EAST, Jersey City, NJ Men’s Shoe Sales Associate

Assisted Customers by providing expert knowledge in choosing shoes with the proper fit and style. Effectively trained new hires in all aspects of shoe sales.

2000 – 2001 INSURANCE SERVICES OFFICE, Jersey City, NJ Quality Assurance Analysts

Built JCL to run acceptance test jobs. Reviewed results of the run JCL output for JCL errors and job completion. Conducted quality review of documentation and facilitated turnover from acceptance to production. Kept accurate job run logs and reported status on a weekly basis.

1999 – 2000 GARSO INC, New York, NY Office Assistant (Temp.)

Prepared documents, work orders and letters to be presented to tenants of multi-unit dwellings, NYC Circuit Court judges, and attorneys. Created MS Excel spreadsheets calculating and documenting payments made by tenants.

1998 – 1998 INFORMATION TECHNOLOGIES, Shewsbury, NJ Quality Assurance Consultant

Conducted system and stress testing of telecommunications system for Bell Communications and Research (BELLCORE), executing JCL using TSO to verify and review job output runs for successful submissions or possible JCL errors.

1997 – 1998 TRIBASE SYSTEMS INCORPORATED, Florham Park, NJ Quality Assurance Consultant

Conducted system and stress testing of payroll application for Automated Data Processing(ADP), ensuring the quality of Cobol II and Assembler program changes. Reviewed and corrected Net Errors from the NET and Wrap Systems.

1997 – 1997 MERRIN FINANCIAL, New York, NY Quality Assurance Analyst

Conducted system and stress tests of Merrin Financial’s trade blotter by building and maintaining the test and production databases using Btrieve, Sybase, DOS, and DOS Windows. Used Load-Runner and Win-Runner to verify the quality of C++ and Sybase program code changes.

1984 – 1996 PRUDENTIAL INSURANCE CO. OF AMERICA, Roseland, NJ Quality Assurance Coordinator

Analyzed existing processes and developed standardized testing procedures, ensuring high quality control. Improved the system for storing test data by analyzing and developing the proper processing paths for 15 IDMS and DB2 JCL packages. Guaranteed that over 100 new and modified IDMS and DB2 COBOL II programs were released into production error-free and on-time. Served as the senior QA Tester on the IDMS to DB2 database conversion team. Developed training manuals and trained other QA testers on new testing tools

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