Customer Service Manager

EXPERIENCE HIGHLIGHTS

Lifeworks

Youth Care Worker I

July 2011- present

• Work part-time at a fast paced, emergency shelter with youth in Child Protective Services (CPS), who are experiencing homelessness, or involved in family conflict.

• Answer phones and impart information about agency services.

• Build rapport with clients and make them feel welcome in the shelter.

• Complete intake and discharge packets.

• Maintain and file documentation.

Central Texas Veterans Affairs: Austin Outpatient Clinic

Intern

January 2012 – July 2012

• Scheduled appointments for veterans to meet with OEF/OIF/OND Case Manager.

• Participated in weekly meetings with a supervisor and monthly meetings with the combat veteran team.

• Used CPRS and Vista to electronically maintain client medical records.

• Worked individually and in groups with veterans, and in a multidisciplinary team to best serve our clients’ needs.

Communities In Schools – Central Texas Intern

January - May 2010

• Worked fulltime at Hays High School with students at risk of dropping out of school.

• Maintained confidential paperwork regarding counseling sessions and school records.

• Advocated for clients and linked them to community resources.

Americorps: Americorps Member

January - May 2010

• Facilitated a volunteer recruitment session for Americorps.

Ventana del Soul: Cultural Café and Cultural Center Volunteer

January - April 2009

• Trained youth involved in the juvenile justice system.

Austin State Hospital

Volunteer

August - December 2008

• Designed classes to help improve client quality of life.

• Planned trainings to make the transition to outpatient life smoother and more enjoyable for clients.

• Filed paperwork for new intakes.

Kerbey Lane Café

Server and Trainer

September 2006 - January 2011

• Provided customer service and trained new hires.

Vector

Receptionist

May 2006-August 2006

• Answered phones and questions about services provided.

• Scheduled interviews and new hire trainings.

• Called possible new hires to ascertain their interest in working for Vector.

SERVICE

Election of 2008

Volunteer

• Worked the polls in 2008 Presidential election, checked people in, aided when they had problems with the machines, set up and broke down machines for beginning and end of day.

Food Not Bombs Volunteer

January - July 2007

•Collaborated with community groceries stores for donations.

•Prepared, transported and served food to people without homes.

EDUCATION

Master of Science in Social Work

The University of Texas at Austin

August 2012

Concentration: Clinical Social Work

Bachelor of Social Work

The University of Texas at Austin

May 2010

HONORS

• Member of Phi Alpha Honor Society for Social Work

• Member of Sigma Alpha Lambda: National Leadership and Honors Organization

• Dean’s List 2008-2009

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