Sales Customer Service

Mario Salas

**** ***** **** ****** | Birmingham, Alabama 35226

********@*****.*** | 205-***-****

Professional Seeking Administrative Position

Highly successful and skilled professional, with proven track record of driving strong growth in fast-paced, competitive setting.

Motivated, resourceful self-starter leveraging outstanding skills in interpersonal communication, persuasive product presentation, and service excellence. Adept in fostering immediate, positive customer relationships to deliver new accounts. Poised to transfer solid educational background and experience in international business setting.

Core competencies include

• Independently Organizes Job Tasks

• Product Knowledge & Presentation

• Client Relations / Education

• Prospecting / Lead Generation

• Benchmarking & Goal Setting

• Customer Service & Satisfaction

• International Business Experience

• Excellent Communication Skills

• Fluency in English & Spanish

Professional Experience

WACHOVIA BANK. Birmingham, Alabama 2009 – 2010

Building relationships with customers and finding the right solutions for their financial needs, providing expert advice and service to Wachovia customers.

PERSONAL BANKER (08/2009 – 08/2010)

Find satisfaction in offering the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement. Take pride in exceeding their clear-cut goals. Receive frequent recognition and rewards for top performance. As a Personal Banker, I devote as much of my day as possible to having in-depth conversations, in person and by phone, with customers. I meet with customers at our stores and at their places of business — so they can manage their financial needs at their convenience. My daily projects include:

• Building and managing lifelong customer relationships

• Understanding customers’ financial needs and showing them how to get the greatest possible value from our products and services

• Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success

ALTEC WORLDWIDE, LLC. Birmingham, Alabama 2007 – 2009

Oriented clients to products according to their needs and organized sales quotations in the worldwide division of a company that manufactures aerial devices with $33M in annual revenues.

INSIDE SALES REPRESENTATIVE (06/2007 –02/ 2009)

Organized and created accurate export quotations and meet deadlines. Communicated with and lent support to area managers, distributors, and customers. Solicited custom options, chassis and vendor item pricing. Supplied product information, specifications and literature to customers. Prioritize and review accounts receivable list and communicated any problems to area managers and parts department. Priced and completed all steps required in quoting each product with accuracy. Reviewed orders per the corporate procedures in an accurate and timely manner. Interfaced with operational issues such as chassis delivery schedules, order revisions, final assembly questions, coordinated delivery with final assembly and International freight companies to ensure port to port transportation, invoicing, warranty issues and the like in a thorough, accurate and timely manner. Monitored equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives for sale.

• Worked consistently above and beyond required hours in order to complete delivery schedules in a timely manner.

• Utilized linguistic skills to communicate with customers across Central and South America.

• Prioritized and organized tasks in order to review and complete sales quotations to the satisfaction of worldwide customers.

VERIZON WIRELESS, Homewood, Alabama 2005 -- 2007

Drove sales and customer support for local retail branch of leader in wireless voice and data services with $38B in annual revenues.

RETAIL SALES REPRESENTATIVE (02/2005 – 06/ 2007)

Delivered sales of telecommunications products and services in fast-paced retail setting. Established rapport with new customers, providing responsive service to quickly identify needs and provide solutions; presented appropriate product selections, highlighting key features and benefits. Maintained and expanded existing customer accounts, periodically communicating new product offers and opportunities to improve services. Responsible for key operational functions, including opening and closing procedures, managing and updating inventory, and completing daily financial tasks. Assisted in training new employees.

- Recognized for outstanding performance and sales results, including membership in the “Hundred Club” for achieving more than 100 new activations twice in one quarter.

- Delivered consistently strong sales growth, meeting and exceeding company goals, and increasing personal sales results 25%-30% each year.

- Proposed innovative marketing strategies to increase traffic and drive new business growth.

CUSTOMER SERVICE REPRESENTATIVE (11/2002 – 02/2005)

Assisted customers with issues related to billing, payments, sold merchandise, refunds and exchanges, and change of liability. Presented customers with range of service options, and assisted in selection process. Collaborated closely with customer to ensure proper resolution to problems and concerns. Supported sales team. Managed and maintained inventory.

Education and Credentials

Praxis Test- Spanish Content Knowledge (0191)

Score 195

Spanish Major- 15 hours of coursework completed 3.8 GPA

University of Alabama at Birmingham, Birmingham, Alabama

Bachelor of Science in Economics – 2002

Jacksonville State University, Jacksonville, Alabama

Coursework in International Business •

Internship with Gadsden Chamber of Commerce

Member, Students in Free Enterprise (SIFE)

Charter Member of the Birmingham Hispanic Lion’s Club

Board Member of St. Peter’s Child Development Center

Business / General Studies Major – 1998-1999

Gadsden State Community College, Gadsden, Alabama

Economics / International Business Major – 1992-1996

Universidad Externado de Colombia, Bogota, Colombia

Software Proficiencies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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