Information Technology and Project Management Professional, PMP

INFORMATION TECHNOLOGY AND PROJECT MANAGEMENT PROFESSIONAL

• More than 18 years experience in IT project management.

• Highly skilled in team supervision and infrastructure operations.

• Strength in ITIL framework implementation, system administration and more than 7,800 documented hours of project management.

• Dynamic work method and high level of personal integrity.

• Continually demonstrate ability to work independently or as part of a cohesive, productive team.

• Accelerated learning curves, quickly absorb new information and able to effectively transfer knowledge to others.

• Demonstrated capabilities for employee management; frequently appointed to leadership roles.

• Technology savvy; able to navigate broad array of systems and applications to create viable business solutions.

• Skillfully manage structured, measurable test planning and execution.

• Persuasive communicator with engaging relationship style and skills in consultation and fostering positive relationships.

• Unique ability to communicate with people from diverse backgrounds.

PROFESSIONAL EXPERIENCE

ARTISAN PARTNERS LIMITED – Milwaukee, Wisconsin 2007 – 2009

Senior Datacenter Operations Engineer

Private equity management company with more than 300 employees worldwide. Worked primarily as a project manager for the infrastructure group. Monitored all infrastructure systems using Nimsoft and served as administrator for that application deploying and configuring robots and related duties. Met frequently with stakeholders of individual projects and provided updates to senior management.

 Implemented operational framework and 24x7 monitoring of infrastructure environment. Accountable for Change Management controls, infrastructure and application availability and Service Level Agreement development serving 315 local and remote end users, 180 Windows servers and seven WAN connections throughout North America, Europe and Southeast Asia.

 Project Manager for the design and implementation of operational readiness and compliance initiatives to comply with SAS70 regulatory requirements.

 Composed documentation for change control, asset management and data security to satisfy SAS70 requirements. Began with project when it had received 12 audit failures; turned around project receiving only one partial compliance infraction on next audit.

 Implemented ITILv2 concepts of change control and availability to increase communication and accountability of changes to the infrastructure and application environment. Began with no change control in place and over 85% of measurable changes unauthorized. Following implementation, training of staff and a software monitoring solution reduced the percentage of unauthorized changes to zero.

 Configured dynamic alerting of on-call application and support personnel. Prepared reports on various aspects of datacenter components to allow 24x7 support coverage. Composed reports on open alerts and disseminated at weekly infrastructure team meeting. Increasing visibility of critical, major and minor alerts using these reports increased accountability.

 Led the effort to reconfigure after hours alerting process and system eliminating 100% of false positive alerts.

 Assisted in conducting simulated disaster events to verify the Disaster Recovery and Business Continuity Plan. Four events were conducted in 2008. The time to successfully switch to redundant circuits and systems was reduced from almost five hours to just over one hour, recognized as an incredible team achievement.

 Composed the IT Operations charter documentation to create the Operations Team in order to implement a strategy based upon ITIL principles which would serve to control change, establish and deliver service level agreements and maintain the environmental components of the central hardware locations.

DOMINO AMJET INC. – Gurnee, Illinois 1996 – 2007

Manager, Network and Systems

Manufacturer of commercial coding and marking printers, number two in global market share employing 2,000 people worldwide and doing business in more than 120 countries. Accountable for all North American offices and off hour global support. Managed a team of seven consisting of helpdesk, network and systems administrators. Performed daily triage of work assignments and provided level 3 technical support for all systems and services.

 Managed all IT infrastructure projects and supervised support staff. In charge of organizational planning of software and hardware rollouts, vendor negotiation and supervising MIS Helpdesk and Systems Administration teams.

 Environment consisted of 140 local and remote end users, 70 Windows servers and three WAN connections to offices in North America.

 Facilitated off-site meetings, group leisure functions and positive affirmation of work resulting in increased morale of staff members.

 Prioritized contracts by necessity and renegotiated to correct levels of protection based upon audits of actual requirements. When negotiating, eliminated many unnecessary provisions that were both costly and unnecessary.

 Leveraged the buying power of the entire organization to attain preferred pricing considerations acquiring such things as Microsoft Enterprise Agreements and Dell Mid-Size business pricing structures.

 Served as Project Manager for the global migration of server and workstation environments to the Microsoft Active Directory platform. Managed a project budget of up to $1.2 million, completed project for $832,000.

 Integrated several North American and European subsidiary domains.

 Initiated an upgrade to the Microsoft Exchange environment from v5.5 to v2003 Enterprise including more than 1,100 email accounts.

 Provided leadership and training to support staff with project completed on-time and under budget.

 Implemented VMware to reduce the physical size and increase the efficiency of our datacenter.

 Resolved problem of VPN latency by purchase of an additional VPN device and configuring load balancing to increase bandwidth efficiency. This improved end user experience by decreasing the time necessary to download email and files.

 Resolved issues of file incompatibility by standardizing and deploying a single version of Microsoft Office. Simplified helpdesk support and training curve.

 Migrated to a single provider of broadband circuits making contract negotiation and enforcement more efficient and reducing cost of an individual T1 circuit from $900 to $600 per month.

MILITARY SERVICE

United States Navy, Honorable Discharge

• Assigned to USS Samuel Gompers, USS Gettysburg and Treasure Island Naval Station.

• Accountable for installation and maintenance of communications and network equipment aboard ship.

• Environment consisted of 1200+ end users and 105 Novell customers.

• Performed maintenance on RADAR and satellite communication equipment aboard USS Gettysburg (CG-64) throughout several deployments and received meritorious commendations for uptime and availability.

• Throughout nine month deployment to the Persian Gulf, experienced no unscheduled outage periods of critical equipment, recognized by the commanding officer with a meritorious commendation for the unit.

• Assisted in providing relief for the civilians of Guam following an earthquake that measured 8.1 on the Richter scale in 1993.

• Meritorious Unit Commendation

• Battle E

• Good Conduct Medal

• National Defense Service Medal

• Southwest Asia Service Medal

• Sea Service Deployment Ribbon

• Kuwait Liberation Medal – Kuwait and Kingdom of Saudi Arabia

EDUCATION AND CERTIFICATIONS

Bachelor of Science Program in Computer Science, 105 of 120 hours completed

Associate of Science in Computer Information Systems, Dean’s List

Columbia College of Missouri, Park City, Illinois

Vocational Certifications

PMI Certified Project Management Professional (PMP) #1245651

EMC SMARTS Administrator

Nimbus Monitoring Administrator

Cisco Certified Network Professional (lapsed)

Cisco Certified Network Associate (lapsed)

Lucent Certified Network Cabler

AFFILIATIONS

Project Management Institute ID No: 1518380

TECHNICAL EXPERTISE

HARDWARE

Server Types: Dell P1750, Dell P2850, HP 360DX, HP 380

Workstation Types: Dell D430/D620/D630/D800/D820, HP Omnibook XE3

VPN Devices: Cisco VPN 3005 Concentrator

Wireless Network Devices: Cisco Aironet 800 and various consumer models.

Network Switches: Cisco Catalyst 2950G/2950SX, Dell PowerConnect 3324/3348

Tape Drive: Dell Powervault PV-132T

SOFTWARE

Server OS: Windows Server NT4.0/2000/2003, Exchange Server 5.5/2003

Workstation OS: Windows 2000/XP/Vista

Productivity Applications: Office 2000/XP/2003/2007, Visio 2003, Project 2007, OpenOffice 3.0

Remote Administration: VNC 4.1, RDP, PuTTY, HyperTerminal, Telnet

Monitoring Applications: Nimbus 3.5 server and application monitoring

ITIL Applications: EMC Application Discovery Manager, EMC Infra CMDB,

EMC IP Discovery Module

Backup Software: Veritas 9.0/9.1

Helpdesk: Altiris Help Desk, TechExcel Help Desk

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