Academic Coordinator

PRIYA SHIVAKUMAR

Mobile: 098******** E-Mail: ********@*****.***

In quest of managerial positions in the field of Education with a high growth-driven organisation.

PROFESSIONAL PROFILE

An astute professional with over 14 years’ experience spanning the fields of Education, Technical Support, Customer Service, Business Development, Sales & Marketing, Counselling with organisations across industry verticals.

A keen planner, strategist and implementer with deftness in devising and implementing strategies aimed at ensuring successful running and management of operations.

Hands on experience in teaching, counselling, placement support, business development, technical support, customer service, sales and marketing and counselling for business solutions.

Proficient at analyzing trends to provide critical inputs for business development initiatives and formulation of marketing strategies.

Excellent communication and people management skills, honed through managing multi skilled teams.

Sound knowledge of Sales and Marketing Methodologies and Practices as well as expertise of utilising them in real time situations.

Exceptionally well organised with a track record that demonstrates self motivation, creativity, and initiative to achieve both personal & corporate goals.

CORE COMPETENCIES

Strategy Planning/Profit Centre Operations

Overseeing complete operations independently with accountability, forecasting monthly/ annual targets, & executing them in a given time frame.

Strategizing the long term as well as short term business directions to ensure maximum profitability in line with designated objectives.

Providing a growth-driven environment to the team and sustaining well-planned initiatives for performance management, appraisal and training of associates.

Business Development

Identifying and developing new streams for long-term growth and maintaining relationships with customers to achieve repeat/referral business.

Utilising public information and personal network for developing marketing intelligence to generate leads.

Sales & Marketing

Driving sales strategies for attainment of periodical targets with a view to optimize revenue from primary as well as secondary sales.

Conducting competitor/ market analysis by keeping abreast of market trends, competitor moves to achieve market share metrics.

Exploring new markets for product sales and expanding the market base of the organization.

Designing and executing promotional activities to promote the sales of the organisation.

CAREER HIGHLIGHTS

Jun’09 – Jul’11 Coordinator – CIE Podar International School, Kalyan

The Growth Path

Jun’09 – Jul’11 Coordinator - CIE

The Accountabilities:

Worked under the Principal’s able guidance to head CIE.

Co-ordinated with the Principal and other colleagues to ensure timely completion and submission of work.

Handled documents compilation and submission for various projects.

Prepared weekly/ monthly reports on progress.

Headed the Examination Committee.

Prepared the school diary.

Managed the school portal.

Prepared monthly newsletters.

Managed various school events.

Coordinated between our research arm – CRDC and the school.

Handled the Kalyan edition of the i-Catalyst program of Mirandanet.

The Attainments:

Spearheaded various events & activities in our school like :

• Conducting a spelling competition, “Spell Bee”.

• Conducting a mathematics quiz, “Math’e’Magix”.

• Initiating a language lab for slow learners.

• Conducting a science exhibition, “A Scientific Odyssey”.

• Organizing a trip to Nehru Science Centre.

• Conducted a writing competition, “ Writers’ Workshop”.

• Organized a trip to an EVS Park at Wadi Husena, Bhiwandi.

• Initiated a reading plan targeting reading at least 6 books in 3 months, at home called “GOAL 2010”

• Started Library facility to help in above mentioned goal.

• Helped in organizing and conducting of “Orientation Day”,“Sports Day, Annual Day”.

• Organized a Christmas celebration with carols, plays etc.

• Conducted celebration of Gandhi Jayanti

• Conducted the EVS-Joy of Giving week.

• Initiated General Knowledge activities with reward schemes.

• Conducted a Walkathon in support of the environment, “Walk’a’ton”

• Initiated the “House System” for CIE, complete with all the accompanying paraphernalia.

• Anchored and compered the Orientation Day, Sports day and Annual Day.

Jul’04 – Oct’06 Technical Support Advisor Hutchison Whampoa Pvt Ltd., Mumbai

The Growth Path

Jul’04 – Jul’05 Customer Service Executive

Jul’05 – Oct’06 Technical Support Advisor

The Accountabilities:

Provided quality customer service to customers in U.K., handling customer enquiries.

Met set targets - quality wise individually as well as in a team.

Worked in a team to meet set quality targets in coordination with colleagues.

Handled technical enquiries and solved technical issues.

The Attainments:

Successfully executed team requirements.

Merit of receiving “Individual Quality Guru” award twice.

Voted best team asset twice.

Track record of excellent customer retention.

Mar’02 – May’04 Customer Service Executive ABN Amro, Kolkata

The Accountabilities:

Headed a team.

Sourced customers individually and as a team.

Met targets both individually and as a team.

Handled customer enquiries.

Handled account opening services.

Handled any customer issues.

Was sole point of reference for customers sourced by me, regarding any banking issues.

Exceeded sales targets regularly regarding quality and quantity.

The Attainments:

Successfully executed team target requirements, as team leader.

Merit of having scored the maximum points in quality twice, individually.

Voted best team.

Track record of excellent customer retention.

Apr’01 – Feb’02 Business Support Executive Kashyap Radiant Infosystems, Kolkata

The Growth Path

Apr’01 – Oct’01 Counsellor and Computer Teacher

Oct’01 – Feb’02 Business Support Executive

The Accountabilities:

Handled enquiries.

Handled student enquiries for further courses and for placement.

Handled counselling for students.

Handled any student issues.

Taught computer science.

Handled student placement for entire Eastern Zone.

The Attainments:

Successfully executed target requirements.

Was promoted from counsellor and computer teacher of a particular centre to placement manager and business development executive of entire Eastern Zone.

Track record of excellent student satisfaction.

Oct’99 – Apr’01 Counsellor & Computer Teacher GKW Infosystems, Kolkata

The Growth Path

Oct’99 – Apr’01 Counsellor and Computer Teacher

The Accountabilities:

Handled enquiries.

Handled student enquiries for further courses.

Handled counselling for students.

Handled student issues.

Conducted classes for MCSD (Microsoft Certified Solution Developer) exams.

The Attainments:

Successfully executed target requirements.

Enabled students to successfully pass the MCSD exam.

Track record of excellent customer retention.

Oct’98 – Oct’99 Counsellor & Computer Teacher (Professional Practice as part of GNIIT program) NIIT Ltd., Kolkata

The Growth Path

Oct’98 – Oct’99 Counsellor and Computer Teacher as part of Professional Practice

The Accountabilities:

Handled enquiries.

Handled student concerns.

Handled counselling for students.

Handled any student issues.

Conducted classes for MCSD (Microsoft Certified Solution Developer) exams.

The Attainments:

Successfully executed target requirements.

Passed MCSD (Microsoft Certified Solution Developer) exam.

Enabled students to successfully pass the MCSD exam.

Track record of excellent customer retention.

PREVIOUS ASSIGNMENTS

Oct’98 – Oct’99 Professional Practice NIIT, Ltd., Kolkata

Oct’99 – Apr’01 Counsellor & Computer Teacher GKW Infosystems Ltd., Kolkata

Apr’01 – Feb’02 Business Support Executive Kashyap Radiant Infosystems, Kolkata

Mar’02 – May’04 Customer Service Executive ABN Amro, Kolkata

Jul’04 – Oct’06 Technical Support Advisor Hutchison Whampoa Ltd., Mumbai

Jun’09 – till date Coordinator, CIE Podar International School, Kalyan

PROFESSIONAL QUALIFICATIONS & TRAININGS ATTENDED

ADVANCED DIPLOMA IN MARKETING & SALES from NIS IN 1998.

MICROSOFT CERTIFIED PROFESSIONAL from Microsoft in 1999.

MICROSOFT CERTIFIED SOLUTION DEVELOPER from Microsoft in 1999.

PROJECT COORDINATOR FOR MIRANDANET for enthusiastic participation in sharing ideas and resources as well as actively contributing to debates with peers at the i-Catalyst workshop in 2010.

MATH WORKSHOP OF OXFORD UNIVERSITY PRESS conducted for building key concepts, drilling, problem solving, activity-based learning applicable in classroom situations in 2010.

CERTIFICATE OF APPRECIATION FROM UCO(Unified Cyber Olympiad), NSTSE for success of UCO, 2010 for motivating students to explore new ways to enhance skills/knowledge.

STAGE I INTRODUCTORY COURSE IN CIPP, MATHEMATICS (0842) conducted by University of Cambridge International Exams in 2010.

STAGE I INTRODUCTORY COURSE IN CAMBRIDGE IGCSE PHYSICS (0625) conducted by University of Cambridge International Exams in 2011.

ASSESSMENT FOR LEARNING COURSE conducted by University of Cambridge International Exams in 2011.

ACADEMIA

ICSE Auxilium Convent School, Bandel 1991

HS Hooghly Mohsin College, Chinsurah 1993

B.Sc. University of Burdwan, West Bengal 1995

ADMAS NIS 1998

GNIIT NIIT 1999

MCSD Microsoft Corporation 1999

B.Ed. (Pursuing)

IT FORTE

Well versed with MS Word, MS Excel, MS PowerPoint & Internet applications, as well as in programming skills.

PERSONAL DETAILS

Date of Birth : 22nd Feb, 1975

Address : Flat No. 604, Building No. A – 1, Mohan Paradise Phase I, Kalyan (W) – 421301

Languages Known : English, Hindi, Tamil & Bengali

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