Microsoft Certified Professional, MCP

Mark E. Lamkin **** Hunters Ridge Dr, Apt *, Lansing, MI 48911

Phone 517-***-****

Education Career Quest Learning Center East Lansing, Michigan

 IT Professional Graduated June 2007 with a 98.38% GPA

Areas of concentration

 A+ Hardware

 A+ Operating System

 Network+

 Microsoft Certified Desktop Support Technician

Other classes in the program

 Excel

 Word Advanced

 Outlook Advanced

 PowerPoint Advanced

 Access

 Business English

 Personal Development

 Career Development

 Windows XP

 Keyboarding

Certifications

 A+ Essentials

 A+ IT Technician

 Network+

 MCDST

 Installing, Configuring, and Administering Microsoft Windows XP Professional

Awards Received

 National Technical Honor Society

 Presidents List

 Perfect Attendance

Work Experience

10/15/2007-2/22/2008 Michigan Department of Information Technology Lansing, MI

Scanning Machine Operator

 Scan WIC coupons, Up to 50,000+ documents daily

 Assured quality images of coupons

 Troubleshooting Scanner and PC

 Conducted minor repairs and routine maintenance

 Monitor for network speed and maximum performance

 Resolved major backlog

7/1994-9/2006 Woodbridge Commons Cooperative Lansing, MI

Maintenance Technician

 Respond to service requests, providing excellent customer service

 Inspect, maintain, and troubleshoot problems on all buildings, developing solutions to all problems

 Scheduled and planned work orders, routine and preventative maintenance, contractors, inspections, and meetings.

 Labeled all parts bins with picture, part #, min, max, vendor

 Extensive Internet searches obtaining MSDS sheets for all chemicals used, organized and maintained this information

 Was at ease with and communicated effectively with all levels in the company, the members, and the suppliers.

 Received Golden Hammer Award for excellence in snow removal.

I am currently studying for Microsoft Certified System Administrator certification.

References Available on request

Contact this candidate