Manager Sales
Resume:
TAMMY CONNER
Bellwood, IL *****
*******@*******.***
OBJECTIVE: To acquire a position in a diverse professional environment, where my experience can be utilized with an opportunity for advancement.
WORK HISTORY
Sep 2010 Help Desk Provisioning Specialist
To Present AT&T
Arlington Heights, IL 60005
• Central point of contact for PBX, Centrex, Voicemail, ACD, MAC request, repair calls, feature functionality questions, complaints and escalations.
• Open dispatch, maintain status and ensure that MAC and repair work orders are closed/completed within the time frame specified in the contract.
• Assist customers in understanding feature applications for PBX, Centrex and Voice Mail. Input technician start and stop times for payroll purposes.
June 2005 Associate Network Service Billing Manager
To AT&T
June 2008 Rosemont, IL 60018
• Interface with IT, Telecom, Network and Finance departments to identify billing errors.
• Responsible for proving support to Sales Account teams, sales representatives and sales managers.
• Assist in the ordering and on-going maintenance for mid-market and high end Telco customers in dollar revenue ranging from hundreds of thousands to millions in sales.
• Perform appropriate escalation across many levels of the organization and responsible for meeting Service Level Agreements (SLA) objectives.
Oct 2004 Reporting Payroll Manager
SBC
June 2005 Rosemont, IL 60018
• Interprets and applies all pay and benefit policies for 200 plus employees including shift differentials, blended overtime, vacation and sick accruals.
• Processed special payroll data including the annual bonus and year-end adjustments.
• Communicates with HR to ensure the integrity of the payroll including data related to rehire, terminations, transfers and rate changes.
• Assist with special projects as assigned by management.
Jan 2004 Real Time Forecast Manager
To SBC
Oct 2004 Rosemont, IL 60018
Analyze data required to mange workload on a real time basis.
• Forecast future work-load for staffing to support 200 plus call center employees and volume of calls received.
• Maintain timely and accurate reporting on schedules adherence, absents and tardiness.
• Assist in generating schedules, processing monthly and full shift bids.
Jun 2001 Reporting Coordinator
To Ameritech
Oct 2004 Rosemont, IL 60018
• Skilled at providing reporting coordination and administrative support for multiple functions within AT&T.
• Maintain daily and accurate input of all call center representatives.
• Ensured that monthly documentation of scorecards was maintained meticulously to determine salary and bonus levels.
• Proactively identify any trends in daily reports that may have gaps with incorrect data flows and ensure resolutions.
EDUCATION
Jan 2010 Triton College
To River Grove, IL
Jun 2010 Pharmacy Technician
Aug 1997 Robert Morris College
To Chicago, IL
Jul 2000 Associate Degree, Health and Applied Science
SOFTWARE/SYSTEM SKILLS
Microsoft Office (Windows 97 & 98), Excel, Access, Word, Outlook, Power Point, IEX, HRIS, Quick Books, Lotus Notes, Windows NT, SAP, ADP, People Soft, Medical Terminology, Telegence, AOTS, GPS, Business Direct, Avaya PBX, Nortel
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