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Customer Service Administrative Assistant

Pennsylvania, United States
January 07, 2012

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Velma Sledge

**** ******** **.

Philadelphia, PA 19144

Home #215-***-**** Cell #267-***-****


To obtain a position with an established company with stability,growth and longevity


06/09 - 01/10 Deraj Medical Career Training Inc (Sterile Processing Course)

03/03 - 03/04 Cittone Institute, Philadelphia, PA

Medical Administrative Assistant

1. Medical Terminology

2. Billing and Scheduling

3. ICD-9 & CPT Coding

4. Anatomy and Physiology

5. Legal Aspects of Allied Health and Medical Ethics

6. Patient Registrations

Employment History

03/11 - Pres U.S. Security Associates (Hahnemann University Hospital)

Patient Observer

1.Continuous observation of pts who are prone to fall or suicidal watch

03/09 - 10/10 Mercy Hospital

Central Service Tech

1. Clean and Sterilize medical instruments

2. Deliver instruments to correct dept

11/06 - 11/10 Catalent Pharma Solutions


1. Pack Medication to customers satisfaction and label for shipping

04/05 - 05/07 ICT Group (Call Center)

Customer Service Rep

1. Take customers demographic information to determine if they qualify for

prescription discount card

2. Answer any questions or solve any problems customer might have about program

04/04 - 04/05 Telesearch (Call Center)


1. Call customers about service that was performed

04/02 - 04/03 Express Scripts (Mail Order Pharmacy)

Customer Service

1. Contact service rep about any changes in customers prescription plan

2. Verify insurance eligibility

07/01 - 10/01 Quest Diagnostics (Medical Lab)

Specimen Processor

1. Collect,Label and process specimens for doctors

Data Entry

2. Enter patients demographic information into computerized system

02/90 - 10/01 Triversity (Computer Co.)

Customer Service

1. Handled telephone inquiries from customers with computer problems

2. Scheduled and arranged pickup for defective computer equipment to get shippied

in for service

Data Entry

1. Logged equipment data problems into system


1. Took messages and greeted visitors for Administrators

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