Customer Service Director

Barbara S. Rothstein **** Sweetwater Drive • Cincinnati, Ohio 45215 • 513-***-**** • ****************@*****.***

OBJECTIVE Development Director or related position.

HIGHLIGHTS

Over twenty years of management experience emphasizing a collaborative yet decisive style.

Adept at building productive relationships to further the organization’s goal.

Persuasive skills, both written and verbal.

Ability to seek out and seize opportunities; going beyond what the job or situation requires; ability to address needs without being asked.

PROFESSIONAL EXPERIENCE

United Cerebral Palsy

Greater Cincinnati

2011-2012

Development Director

Responsible for securing and expanding financial support and for overseeing external communications, marketing and public relations

Led volunteers and staff in development and marketing activities by developing infrastructure, plans, and strategies to achieve development and communication goals.

Identified, cultivated, and solicited individuals, corporations and charitable foundations for annual and restricted operating funds.

Planned cultivation events.

Led special events with assistance of development assistant.

Oversaw donor records; managed gift entry and acknowledgement process to assure accuracy and completeness of records.

Directed agency public relations, marketing and communications program.

Maintained and updated information of agency website.

Developed and managed department budget.

The Cystic Fibrosis Foundation

Dayton and Cincinnati Ohio

2007-2010

Associate Executive Director

Oversaw and developed event revenue goals and operational budgets (existing and new events)

Supervised office staff as assigned to achieve event goals and overall chapter budget

Identified, recruited, cultivated, and nurtured corporate sponsors, committee members and committee chairs and volunteers

Networked with CF families, patients, volunteers and major donors

Played a role in cultivating prospects and developing major gifts within the market

Responsible (along with staff) for achievement of chapter budget

Investigated market potential, recommended and implemented short and long term goals

Maintained efficient record-keeping systems, including databases

Sought underwriting, in-kind donations and auction items

American Heart Association

Dayton, Ohio

2004–2007

Start! Heart Walk Director

Overall responsibility for all aspects of the Greater Dayton and Greene County Heart Walks with a combined goal of $420,000.

Secured corporate sponsorship showing a 27% increase for Dayton and 47% for Greene County.

Achieved revenue growth in the amount of $81,000 for the 2005 fiscal year.

Increased walker revenue by 40% overall for both Heart Walks.

Planned and adhered to a budget keeping expenses less than 5% of income.

Wrote customized proposals influencing corporate leaders.

Responsible for logistics of both Heart Walks while increasing awareness and passion for the mission of the American Heart Association and incorporating the Start! cause.

Built a loyal customer base through customer service and consistent follow through.

Organized and managed four committees of volunteers and review processes of 2 staff members.

Assisted and motivated volunteers by identifying their interests.

Big Brothers/Big Sisters Association of Cincinnati

Cincinnati, Ohio

2000–2003

1992–1999

Development Director

Overall responsibility for all fundraising activities.

Coordinated and produced the Bowl-a-Thon resulting in doubling net revenue.

Expanded fundraising efforts by developing, organizing and directing three additional annual programs that increased the net dollars by 40%.

Planned and coordinated all committee meetings and the bi-annual brunch which involved over 150 volunteers and supporters.

Recruited and coordinated board members, volunteers, and community resources.

Alzheimer’s Association of Cincinnati

Cincinnati, Ohio

1999–2000

Development Director

Overall responsibility for Memory Walk and Spring Gala with a combined goal of $250,000.

Secured corporate sponsorship showing a 60% increase from previous year.

Organized logistics for both events.

Increased efficiency such that expenses were less than 5% of income.

Cincinnati Public Schools

Cincinnati, Ohio

1978–1983

Elementary School Teacher – Grade Three

Princeton City Schools

Cincinnati, Ohio

1977–1978

Elementary School Teacher – Grade Three

EDUCATION

Bachelor of Science, Education – 1977

University of Cincinnati, Cincinnati, Ohio

AFFILIATIONS

Executive Board, National Council of Jewish Women

REFERENCES - Upon Request

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