Customer Service Data Entry

Judith M. Johnson

**** ******** ** , ****** , ** 30157

Phone 404-***-**** email ***********@*****.***

OBJECTIVE

To secure a challenging, rewarding full time position.

EMPLOYMENT HISTORY

Employer: Several Trucking Carriers - Tyre Trucking, William Tyre, 770-***-**** Dumptruck owner

Title: Driver

Location: several, GA

Duration: 09/1991 - 02/2006 and 04/2007 - 09/2011

Job Duties: For 15 years, I was a driver carrying carpet to the west coast and bringing back produce. Prior to that, a certified trainer carrying various commodities for several companies to a multitude of destinations in the United States and Canada. Mastered dump trucking locally in the Atlanta area after retiring from over the road.

Employer: Various Temporary Services

Title: Customer Service, data entry, clerical, typist

Location: Atlanta, GA

Duration: 09/1988 - 05/1991

Job Duties: performed a wide variety of duties including typing, filing, data entry and customer service.

Employer: Bach, James, Mansour & Co

Title: Computer room operator

Location: Atlanta, GA

Duration: 01/1988 - 07/1988

Job Duties: In charge of all data entry - customers checks for computerized accounting, generation of financial statements and general ledger. Entry of all tax returns. Daily update of computer system and weekly backup. Modification of programs as necessary per customers needs.

Employer: Tucker Rocky Distributors

Title: Customer Service/computer room operator

Location: Atlanta, GA

Duration: 09/1985 - 09/1987

Job Duties: Started as customer service rep, grew into computer room coordinator. Entry and verification of all outgoing orders and incoming bills of lading. Handled printing, decollating and mailing of weekly sales reports. Dealt with UPS damaged returns and claims, miss-shipped orders and issuance of credits to customer accounts.

.Employer: Purolator Courier

Title: Data entry operator

Location: Atlanta, GA

Duration: 01/1985 - 07/1985

Job Duties: Entered and verified daily delivery manifests including number of packages, weights and signatures. Created manifest logging system and redesigned filing system.

Employer: Internal Revenue Service

Title: Data Entry Operator

Location: Chamblee, GA

Duration: 02/1982 - 08/1984

Job Duties: Started entering and verifying various tax forms. Compensated for being in the top three percent for speed and accuracy, then selected to participate in class on Speed Reading and retention, and security cleared for six months in main computer room as a member of the Systems Acceptance Team.

EDUCATION

Major: Truck Driver

School: Clarke College

Location: AL

Degree: Commercial Drivers License

Completion Date: 09/1991

Major: accounting

School: Marietta Vo-Tech

Location: GA

Degree: two quarters

Completion Date: 10/1985

Major: Basic programming

School: Marietta Vo-Tech

Location: GA

Degree: one quarter

Completion Date: 10/1984

Major: computer science

School: Dekalb Community College

Location: GA

Degree: one semester

Completion Date: 05/1984

SKILLS AND ABILITIES

- over five years of data entry experience with 14,000 keystrokes per hour with a less than 3% error rate

- customer service experience handling customer orders, problem resolution, corrections to orders, assurance of order correction and completion.

- proficient with Windows XP, Microsoft Works , and Outlook Express. Willing and most able to learn anything else needed!!

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