Quality Assurance Customer Service

RELEVANT SKILLS & EXPERIENCE

• Worked as consultant for various International companies with a proven ability to adjust and learn infrastructure very fast.

• Experienced in quality assurance techniques, test execution and result reporting.

• Applied statistical methods for the various factory processes.

• Provided technical support for critical processes and product issues resolution.

• Worked closely with production to monitor and improve work flow for all released products.

• Developed plan of action for implementation of Total Quality Management program.

• Trained staff in the quality control field.

• Took part in the internal Quality audits.

• Conducted Data analysis, FMEA (Failure Mode Effect Analysis).

• Studied 6 Sigma phases and tools.

• Identified process efficiencies and areas for process improvements.

• Re-engineering of work flows.

• Calculated ROI and cost effectiveness of purchased products (fixtures, tools etc)

• Designed policies and procedures.

• Operated precision measuring devices, tools and equipment and supervised calibration.

• Operated, evaluated and monitored manufacturing equipment and processes for the manufacture of printed circuit boards and electro-mechanical sub-assemblies.

• Participated in the KAIZEN event.

• Developed process controls to create stable, repeatable processes, utilize metrics based methodologies to establish controls and improvements.

• Took part in the Application of LEAN manufacturing/continuous improvement methods.

• Managed the sales department including inventories, receiving, and distributing material.

• 5 years experience in the customer service related areas.

• Participated in the Safety committee.

STRENGTHS

Excellent mathematics Innovative Problem solving

Multi-tasking Flexible and responsible Mechanical aptitude

Pursuing and achieving the closer on the issue Able to work independently and as a team player

EDUCATION

Central Oregon Community College

 Manufacturing technology, Quality assurance Spring 2007, credits

Blue prints reading (various types of industrial blueprints interpretation). Design processes (Computer aided manufacturing, CAD/CAM operations application), Quality assurance (Precision and semi-precision measuring, statistical process controls, geometrical dimensioning and tolerancing)

Taganrog State University of Radio engineering

 “Engineer” Standardization and certification 09/1995-04/2000

 “Bachelor” of “Machinery and Technology”

Metrology (science of measurements), standardization (process of establishing a technical standard, specification, test method, procedure etc), Microelectronics, Programming, Materials engineering, Planning of experiments etc.

RELEVANT WORK EXPERIENCE

“EETechnologies”, Reno, NV, USA, 2 years

Process engineer

Conducted new process development and troubleshooting of existing processes. Main responsibility was the “operational ownership” of all manufacturing processes, as well as all products during their manufacturing lifecycle.

Driving improvements in all manufacturing processes, including those related to products, equipment, human interface and materials design and quality:

• Evaluated options for pallet usage during Wave operation. Organized and validated existing Wave tooling. Wave quality defects were reduced by 80% for several assemblies.

• Took part in the creation of “Standard Oven profiles”. As result, soldering quality was improved and reduction in time for process set up was achieved.

Utilization of related metrics including: production quality, efficiency, capacity, cycle times, and capabilities. This process allowed identification of “assemblies-offender” and preventing the defective pattern issue for future builds.

Responsible for: the selection of equipment and the subsequent instrument qualification procedures (SMT feeders purchasing, maintenance and calibration).

Quality inspector

Conducted incoming and in-process quality inspections, took part in the internal audits preparation.

Maintained MRB (material review board) reporting; responsible for follow up process of the CAR system (correction actions request).

“Jaguar Manufacturing”, Bend, Oregon, USA, 4 months

Manufacturing assembler

Participated in the manufacturing process and quality control of various custom designed cables for the Medical, Industrial and Semiconductor markets; also conducted quality inspections of incoming materials.

“Gallagher safety fencing LTD” Lusaka, Zambia 1.5 year

Sales and marketing department consultant

Created new procedures for marketing, material order planning, internal sales and department processes, contract procurement and department reporting processes.

By improving customer service, streamlining billing and collections, optimizing work flow and reducing staff by 33% the revenue was increased by 20% a year.

“Rostintercons”, Quality Assurance Consulting Company, Rostov-on Don, Russia 6 months

Quality assurance consultant

Participated in new projects developing and marketing of consulting services; conducting consulting in quality assurance sphere.

“Center of standardization, metrology and certification” Taganrog, Russia 2.5 years

“Center of standardization, metrology and certification “, is the analog of ANSI “American National Standards Institute”

Quality engineer

Conducted calibration of various devices for traceability from primary standards to secondary and working standards.

Assisted city enterprises with the preparation for nationwide competition “100 Best products of Russia (2002)”. As result 2 companies were included in “100 Best products of Russia” in Rostov region.

Certification engineer

Created database of issued certificates for products and services.

Was involved in the internal audits, performance analysis and implementation of correction and prevention measurements.

Participated in the evaluation of internal standards.

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