PMO

Rahul Jalgaonkar

Manchester CT *****

Cell# 860-***-**** MBA & Elect Engg

Res# 860-***-**** ************@*****.***

Summary:

● Around 14 years of experience in Software Industry involving many roles in the software development lifecycle SDLC covering variety of technologies in Financial, Insurance, Retail and Billing Applications

● Currently performing role of Delivery Manager managing and leading a team of 50+ members on strategic large scale cross functional projects in Travelers Insurance

● For last 5 years managing teams at 4 locations working on 12 different application on onshore offshore model and with annual budget of $2m ensuring scheduled and qualitative delivery with 95% resource utilization and 80% offshoring ratio

● Strong 10 years hands-on experience in system design, development, testing and have lead many SOA based applications using Waterfall, RUP and Iterative development project methodologies.

● More than 7 years of experience in Insurance domain and exposure to claims, loss and premium processing and MI systems

● Have provided strong leadership and coordinated activities of project governance ensuring team oriented work environment that enables professional development and collaboration

● Developed proposals, project plans, schedules, capacity plans, issue logs, risk mitigation plan,status report, management dashboard, metrics and lesson learned documents using MS project, Word, Excel, PowerPoint and shared via SharePoint portal

● Currently act as a liaison and participate in prioritization decision process, facilitate management decision (IT & Business)in scope and change requests

● Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control.

● Strong in Analyzing Business specifications and Use Cases and Developed Test Plans, Test Scripts and Test Cases and Executed them.

● Extensive experience in Unit, Functional, Integration, Regression, User Acceptance, System, GUI, Load& Performance Testing.

● Excellent communication skills, Documentation Skills, Team problem solving ability, analytical and programming skills in high speed, quality conscious, Multitasked environment.

Technical Skills:

Languages : Java, .Net, C#, COBOL, JCL, SQL, UML, Stored Procedures

Database : Oracle 10gi, SQL Server 2000, DB2, MS Access, Solid, TOAD

Web Servers : Web Logic 11g, JBOSS, IIS, Java Web Sphere, Windows Server

Web Tools : HTML, DHTML, XML, XSL

Integration Tools: MQ, ESB, Web services, Autosys

Other Tools : MS Project, Visio, COGNOS, SharePoint, VSS, , Emprix, HP Quality Center

Achievements

• Won Best Project Award for Modernization, Premium Pipeline system (Travelers Insurance, USA)

• Won Best Team award for Finance portfolio (Travelers Insurance, USA)

• Won Best Project Award for Claims Processing System (Cuna Mutual ,WI)

• Won Best Project Award for London Congestion Charging System (LCC, UK)

PROFESSIONAL EXPERIENCE

Client: Travelers Insurance, Hartford CT Feb 2007 – Till date

Role: Sr. Project Manager

Portfolio : Downstream Financial systems

Responsibilities:

● Manages multiple projects consisting of 12 applications of various technologies on offshore model and to ensure all the deliveries are as per the schedule and of high quality and meet customer expectations.

● Tacking key project milestones and adjusting project plans and/or resources to meet the needs of customers

● Assist in project planning, estimation, scheduling and capacity planning, defect tracking and change requests

● Prepare and review the status reports, Monthly Sr. Mngt. governance dashboards & Metrics, SOW and Proposals and presales

● Liaison between offshore team, IT client and Business team

● Provide infrastructural support, software and track associated licenses

● Budgeting, Time Tracking and invoicing. of nearly $2m per year

● Recommend staffing models, Assist in resource setup, Training, transition planning and release

● Ensure Production and performances SLA are met.

● Define process frame works and ensure standards set are adhered.

● Providing motivation, promoting team harmony, Conduct Performance appraisal and career planning.

● Assist in quarterly town halls, international client visits ,newsletters and yearly picnics other social and community events

Environment: Java, RAD7.5,Oracle,Infogix,Autosys,Webservices,Cobol,DB2,Oracle,.Net,Cognos

Client: Travelers Insurance April 2006- Feb 2007

Role : Project Manager

Project: e-CARMA

e-CARMA is a .NET web based customer portal for Risk Management Information system accessible through the Internet. Its easy navigation and intuitive design permits point-and-click loss reporting, integrated access to real-time loss information. It is a proven resource for the more than 15,000 producers and customers using it to help manage their risk.

Responsibilities :

• Manage the project from offshore develop and coordinate with onshore team and other support groups

• Lead project scoping and estimation activities

• Partners with the IT Operations organization, Enterprise Release Managers, other PMs

• Allocate work create schedules and monitor progress to ensure timely and qualitative delivery

• Develop Capacity plans, schedule and status reports and risk mitigation plans

• Resource management and keeping the team motivated

• Defect resolution and Issue management

• Ensuring Adherence to Standards and quality process set

• Time tracking and invoicing

• Mentor the team in competency development of team, implement performance management as per organizational guidelines, team building, compliance to company HR processes

Environment: ASP. Net, VB.Net, SQL Server, Crystal & Infragestics, IIS

Client: Mastek Ltd Oct 2005 – April 2006

Role: Project Lead/Manager

Project: ACE Insurance NY, USA

ACE AMO is a .NET web based portal developed by Syntel and maintained by Mastek The application is for risk management and covers General Insurance and workers Compensation..

Responsibilities:

• Project management and client coordination

• Estimation and finalizing the scope of monthly deliveries

• Planning & scheduling of activities using MSP and reviewing the project health

• Billing and Utilization reports preparation

• Timely feedback and Performance appraisals

Environment: ASP. Net, VB.Net, DB2, Excel, IIS

Client: Capita, UK April 2005 – Sept 2005

Role: Project Lead

Project: SRM (Service Request Management,

SRM project was developed for the Blackburn Town Council UK. The applications aim to gear the council for e-governance enforcement. The applications creates a set of work tasks for different services that’s the council provides

Responsibilities:

• Taking requirement and Designing the modules

• Deciding the table structure and entity relationship using proper normalization

• Client coordination and Communication

• Handle configurable items using VSS and maintain the baseline

• Coordinate the monthly releases.

Environment: ASP. Net, VB.Net, SQL Server 2000, Crystal reports

Client: CUNA Mutual, Wisconsin, USA Oct 2002 - March 2005

Role: Project lead

Project Claims Express

The application aims to reduce the timeframe to process a claim providing a single solution for different product and different roles. Rational Unified Process (RUP) approach of iteration is being used. A unique concept of UI Engine is being promoted by developing screen at runtime since they vary by role product company combination. Product configurator was designed to define the business rules. Web services are used to get interface data for policy and certificates. Crystal reports are being used for the report generation. Stress testing and performance testing is done using Empirix. Role based Workflow for task management and Audit trail are key features

Around 3000 claims are filed daily by various Credit unions and through call center

Responsibilities:

• Development Planning, Estimation and scheduling of tasks

• Design the System module for support functions.

• Prepare database, class and sequence diagrams using Visio

• Client coordination and Communication and release management

• Performance testing and load testing using Empirix E-Load

• Query optimization & identifying required indexes

• Handle configurable items using VSS and maintain the baseline

• Coordinate the monthly releases as per different test environments.

• Estimation and finalizing the scope of monthly deliveries

• Planning and scheduling the activities using MSP and reviewing the same.

• Project management and analyzing the monthly progress for QUEST parameters

• Handle configurable items using VSS and maintain the baseline

Environment : ASP.Net, VB.Net, DB2, Crystal reports, Empirix e-load tester, Windows 2000

Client: Capita UK Feb 2002 – Oct 2002

Role: Module leader

Project: London Congestion Charging

This state of art project is the biggest DotNet application as on date. London Congestion is a UK government scheme promoted by the mayor of London to reduce the traffic in the central part of London. Anyone who wishes to enter in that zone, needs to purchase a license online or by phone/IVR/SMS. Special grants are given to the residents and electric vehicle. The Number Recognition System (NRS) captured defaulters. The site www.cclondon.com is up and running. Sticky sessions are used for load balancing. The main business logic is in the vb.net components, and all database calls are through a centralized data component using ado.net and stored procedures.

Responsibilities:

• Preparing impact analysis

• Give estimation

• Development and Coding

• Prepare the unit test plan, perform unit testing and system testing

• Delivery

• Design the fleet module for government utility vehicles

• Prepare the sequence and class diagram using Visio

• Report development using crystal report.net and windows service batch process

• Do regular code reviews and unit internal testing

Environment: ASP. Net, VB.Net, Oracle 9i, Crystal reports, Windows 2000

Client: Capita UK June 2001 - Feb 2002

Role: Module leader

Project : ILA Maintenance:

Individual learning Account is a UK government scheme to promote and educate people with Information and technology. Special grants are given to the learner and the learning provider. The site www.my-ila.co.uk is up and running and has more than 1.2 million subscribers. WEB Farm (WLBS) is used for load balancing. The main business logic is in the stored procedures, which are used extensively. TOAD is used for editing and viewing database queries and stored procedures

Responsibilities:

• Preparing impact analysis

• Give estimation

• Development and Coding

• Prepare the unit test plan, perform unit testing and system testing

• Delivery

• Design the fleet module for government utility vehicles

• Prepare the sequence and class diagram using Visio

• Report development using crystal report.net and windows service batch process

• Do regular code reviews and unit internal testing

Environment: ASP 3.0, Crystal reports, Oracle 8i, IIS, WEB Farm

Client: Capita, UK May 2000- June 2001

Project: EMS Online

Role: Software Developer

The project was developed to assist the LEA (Local Education Authorities) to plan and schedule their meeting with various schools in UK. The existing PB model was transformed in to a web project System was developed using a WEB/Server methodology with Clients running on Windows and the IIS server SQL database on Windows NT server. For reporting purpose 3rd party components of CHARTFX were used

Responsibilities:

• Development and Coding of ASP Web pages and VB component

• Prepare the unit test plan, perform unit testing and system testing

• Configuration control using VSS

• Stress test and load testing using WAS

Environment: ASP.3.0 SQL-2000, IIS4, WEB Farm, Windows 2000

Client: Lynx Financial Systems, UK May 1999 to May 2000

Project: Portfolio

Role: Software Developer

This Product was designed for financial institutions mainly the auto finance segment used by major car companies like BMW, Lombard, DFS etc. The product also helped in credit rating and invoice management. It was a client –server project with Uniface 7.5 as the front-end and Oracle as its backend. Uniface is a model driven, rapid application development tool, which supports component based development, deployment and delivery. Uniface supports variety of platforms and data sources

Responsibilities:

• Actively involved in the design and Development of credit rating forms and services

• Upgrading forms to implement new business login as a part of maintenance

• Handling client requests and likewise maintenance of the product

Environment: Uniface 7.5, Oracle, Windows

Client: ReliaStar, Mumbai, India Sept 1998 to April 99

Role: Software Engineer & Quality Controller

This was a Mainframe project. Project included conversion of COBOL 74 programs to VS COBOL II. This conversion project had extensive use of COBOL, CICS, JCL and ES-9000 environment. Making the programs Y2K compliant was also one of it important features

Responsibilities:

• Making the programs Y2K compliant.

• Ensure software quality by performing reviews of the components generated,

• Prepare schedules

Environment: COBOL, CICS, JCL and ES-9000 environment

Client: IMR Global, Mumbai, India Oct 1998 – Aug 1997

Role: Software Engineer & Quality Controller

Project: Michelin Tyres

This was a Mainframe project. This project for Michelin Tyres U.S.A. for converting IDMS programs into equivalent DB2 programs using a software tool & Converting ADS/O dialogs into equivalent CICS maps. Making the programs Y2K compliant was also one of it important features

Responsibilities::

• Making the programs Y2K compliant.

• Ensure software quality by performing reviews of the components generated,

• Prepare schedules

Environment: COBOL, CICS, JCL, IMS, DB2, ADS/O and ES-9000 environment

Education:

M.B.A (Finance) Pune University 1997

B.E (Electrical &Electronics Engg) 1994

TRAININGS:

• L&T Infotech Leadership Development Program

• UNIFACE

• Design Patterns

• German & Japanese language

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