Manager Customer

OBJECTIVE:

To gain a challenging position, as an IT professional in the organization for utilizing my educational and mental ability. And have a willing to make myself a potential leader of the organization through hard work and experience for serving the organization, society and country.

EDUCATION:

2010-2011 Masters in Informatics (Appeared), University of Borås, Borås, Sweden

2003-2007 B.Sc (honor’s) in Computer Science & Information Technology, BGC Trust University, Bangladesh, with CGPA (3.57 out of 4)72% aggregate.

TECHNICAL SKILLS:

Operating Systems: Windows 2000/XP/2003 server family), MS DOS, Linux, Mikrotik Router OS

Windows server Applications: Active directory, DNS, Exchange server, disaster management.

Linux Server Applications: Apache, Squid, Samba, webmin, Mail server, BIND, PHPmyadmin.

Scripting Language: PHP, ASP

Database: SQL Basics, MySql

Tools: VMware, NAT Manager, Sniffer pro, Flow scan, Negios, Etherial/wireshark, IP Monitor, MRTG, WhatsupGold, Cacti, MS Visio.

Routers: Including CISCO and other vendor (Netgear, Linksys, )

Software Packages: Including but not limited to MS office 2007, crystal report and Dreamweaver.

CAREER PROFILE:

Bangladesh Online Ltd. (A Beximco Company) (May 2008-January2010)

EXECUTIVE - TECHNICAL SUPPORT

Worked in projects with forceful timeline, giving online support to customer as well physically on demand. The customer’s are global renowned company namely Software people, Grameen Phone as local company of TELENOR in Bangladesh, CARE BANGLADESH, PCCWG, EXPERIO, whose clients are Embassy of Italy, UN Embassy, Embassy of Spain, and different foreign and local Banks in Bangladesh.

Roles and Responsibilities

Responsible for up-gradation of Network with co-ordination of network Manager, and Network Operation Center (NOC).

Have been handling in supporting and implementing the server’s feature as per request of customer.

Providing analysis based on the network log dumps.

Has to maintain several mails and web server application of customer in both windows and Linux platform.

Router configuration (Including CISCO and different vendors.).

Responsible for complete maintenance of total official LAN and bandwidth management.

Have maintained a group consisting of 6 members for giving support to customer.

Special Achievements:

"Promising new comer" Award - for commitment and stretched efforts for the maintenance of base stations, customer support and showing good teamwork.

PROFESSIONAL SUMMARY:

Have a good capacity for analyzing/providing solution for various problems under high pressure work environment.

Have good communication skills as well as interpersonal skills.

Has a drive towards data acquisition and analytical knowledge.

Willingness to travel across different geographies and is capable of adapting to the environment.

PERSONAL DETAILS:

Date of birth : 1983.08.04

Languages : English, Bengali, Hindi (proficient in all aspects), Swedish (Learning)

Interest and activities: Hobbies include playing Cricket, reading books, listening to music, social work.

REFERENCES: Provided on request.

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